Desiree Gracia
Lombard,IL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Lead/Catering Services Assistant
Panera Bread
04.2023 - Current
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Team Lead
Panera Bread
12.2019 - 03.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Built strong relationships with customers through positive attitude and attentive response.
Education
No Degree - Health And Fitness
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Glenbard West High School
Glen Ellyn, IL05.2021
Skills
- Employee Evaluation
- Rational Decision-Making
- Staff Support
- Staff Coaching
- Delegating Work
- Individual and Team Goals
- Team Member Motivation
- Quality Control
Timeline
Team Lead/Catering Services Assistant
Panera Bread
04.2023 - Current
Team Lead
Panera Bread
12.2019 - 03.2023
No Degree - Health And Fitness
College of DuPage
High School Diploma -
Glenbard West High School