Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Desiree Gutierrez

San Antonio,TX

Summary

Knowledgeable Senior Clinical Associate Oncology Specialist skilled at building connections with customers to promote product adoption. Excellent communication skills combined with strategic and attentive nature. Dedicated to exceeding expectations, driving Natera portfolio adoption, and fostering strong clinical partnerships.

Overview

11
11
years of professional experience

Work History

Senior Associate Clinical Oncology Specialist

NATERA
01.2021 - Current
  • Partnered with COS to target oncology practices across the San Antonio area to educate and support clinical adoption of Signatera testing.
  • Developed trusted relationships, provided account and staff education on ctDNA testing, and worked alongside COS to identify new opportunities to deliver high impact solutions by utilizing our resources and leveraging our relationships in the territory and surrounding area.
  • Collaborate with oncologists, clinical staff, and practice administrators at the START Center for Cancer Care to align on serial monitoring for Signatera, integrate workflows with 2 Test Coordinators, and optimize patient care.
  • Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.
  • Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Consistently exceed quarterly goals.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Hosted multiple nurse dinner to drive adoption and education in the San Antonio area

Certified Medical Assistant

AUSTIN CANCER CENTERS
11.2019 - 01.2021
  • Organized daily schedules and conducted chart reviews to anticipate provider needs.
  • Prepared genomic/molecular testing kits and maintained lab supply stock.
  • Helped launch and support Austin Cancer Centers’ first Molecular Tumor Board.
  • Spearheaded Natera blood draw process implementation across clinical staff.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Sr. Lead Medical Assistant

WELLMED
04.2014 - 11.2019
  • Oversaw rooming, vitals, phlebotomy, lab work, EKGs, and care coordination.
  • Trained staff and ensured compliance with CMS guidelines and HIPAA standards.
  • Maintained lab operations per Joint Commission regulations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.

Education

Medical Assistant - NCRMA

Kaplan College
Corpus Christi, TX
12.2013

Skills

  • Account management
  • Molecular diagnostics integration
  • Exceptional communication skills
  • Training skills
  • Natera portfolio expert
  • Building client relationships
  • Patient Retention
  • Goal oriented

Accomplishments

  • Selected as Natera’s first President’s Club awardee in the ACOS role, recognizing top national performance.
  • Served as an Area Sales Trainer (2024) to mentor and support onboarding of new ACOS team members.
  • Consistently exceeded quarterly goals
  • Achieved further partnership through effectively helping with implementation of the first few test coordinators in the nation

Timeline

Senior Associate Clinical Oncology Specialist

NATERA
01.2021 - Current

Certified Medical Assistant

AUSTIN CANCER CENTERS
11.2019 - 01.2021

Sr. Lead Medical Assistant

WELLMED
04.2014 - 11.2019

Medical Assistant - NCRMA

Kaplan College

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