Desiree Hafner
Thornton
Summary
Professional shop management professional with extensive experience in overseeing daily operations and team dynamics in fast-paced environment. Strong focus on team collaboration, problem-solving, and achieving results. Skilled in inventory management, diagnostics, and workflow optimization. Reliable, adaptable, and committed to maintaining high standards and fostering productive work environment and amazing customer service.
Overview
23
23
years of professional experience
Work History
Shop Foreman
Continental Custom Displays
Centennial, CO
08.2019 - 12.2025
- Supervised daily operations, ensuring adherence to safety protocols and production standards.
- Trained and mentored team members on equipment handling and best practices.
- Optimized workflow processes, reducing downtime and improving overall efficiency.
- Conducted regular inspections of machinery, identifying maintenance needs proactively.
- Coordinated schedules and resource allocation to meet production targets effectively.
- Implemented quality control measures, enhancing product consistency and reliability.
- Facilitated communication between departments to streamline project execution and resolve issues.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
- Implemented inventory control measures, ensuring proper stock levels were maintained for efficient operations.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Optimized workflow by redesigning shop layout for better movement and access.
- Coordinated with suppliers to ensure timely delivery of parts, maintaining optimal inventory levels.
- Oversaw installation of new machinery, enhancing workshop capabilities.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw loading and unloading of packages in warehouse.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Office Manager
Continental Machinery Servicing, Inc
Aurora, CO
01.2017 - 11.2025
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Trained new employees on office protocols, fostering a collaborative work environment.
- Developed and maintained relationships with vendors, negotiating service contracts for cost savings.
- Conducted inventory management, ensuring adequate supplies while minimizing excess costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Led customer service team to enhance satisfaction and resolve complex inquiries effectively.
- Developed and maintained customer feedback systems to drive continuous improvement initiatives.
- Analyzed customer interactions to identify trends and optimize service processes for efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 40 incoming calls from Customer for orders or issues.
Expanded Duties Dental Assistant
Almeida And Bell Dental
Lone Tree, CO
10.2015 - 05.2016
- Assisted in patient management and care, ensuring comfort during procedures.
- Prepared dental instruments and materials for efficient workflow during treatments.
- Educated patients on post-operative care and oral hygiene practices.
- Collaborated with dental team to improve patient scheduling and reduce wait times.
- Mentored junior assistants, fostering skill development and teamwork in daily operations.
- Conducted patient records maintenance, ensuring accuracy and compliance with regulations.
- Provided exceptional chairside assistance for various restorative procedures, affording dentists the ability to work more efficiently.
- Increased patient satisfaction by delivering gentle, empathetic, and thorough dental care.
- Saw up to 25 Patients a day from Pediatrics to Prostodontics
Delivery Driver
FedEx
Denver, CO
02.2013 - 07.2015
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and fuel usage.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
- Communicated with customers to confirm delivery details and address inquiries promptly.
- Started Job at 115 Stops a day, by time I left I was delivering 385 stops a day.
Seaman/Fireman
United States Coast Guard
San Pedro, CA
10.2002 - 09.2005
- Conducted routine maintenance on diesel engines to ensure optimal performance and reliability.
- Collaborated with team members to troubleshoot complex mechanical issues effectively and efficiently.
- Maintained accurate records of repairs, inspections, and maintenance activities to support compliance standards.
- Maintained a safe working environment, adhering to safety regulations while performing complex mechanical tasks.
- Diagnosed and repaired mechanical issues on various equipment to ensure operational efficiency.
- Provided thorough documentation of completed repairs, facilitating seamless communication between mechanics and administrative staff.
- Collaborated with team members to diagnose complex mechanical issues and develop effective solutions.
- Prioritized urgent requests effectively, ensuring prompt attention to critical repairs without compromising ongoing projects'' timelines.
Education
Expanded Duties Dental Assistant - Dental
Pima Medical Institute
Aurora, CO11-2013
Dental Assistant - Dental
Everest College
Colorado Springs, CO04-2013
High School Diploma -
Eaglecrest High School
Aurora, CO05-2002
Skills
- Safety management
- Safety awareness
- Task delegation
- Fabrication skills
- Deadline management
- Equipment operation
- Job estimating
- Tool management
- Materials management
- Equipment monitoring
- Product inspection
- Cost reduction
- Waste reduction
- Assembly line supervision
- Standard operating procedures
- Operational efficiency
- Quality control inspections
Timeline
Shop Foreman
Continental Custom Displays
08.2019 - 12.2025
Office Manager
Continental Machinery Servicing, Inc
01.2017 - 11.2025
Expanded Duties Dental Assistant
Almeida And Bell Dental
10.2015 - 05.2016
Delivery Driver
FedEx
02.2013 - 07.2015
Seaman/Fireman
United States Coast Guard
10.2002 - 09.2005
Expanded Duties Dental Assistant - Dental
Pima Medical Institute
Dental Assistant - Dental
Everest College
High School Diploma -
Eaglecrest High School