Desiree Herrera
Alamogordo
Summary
Strategic leader in public safety communications with over 10 years in 911 operations and CJIS/NCIC compliance. Supervised personnel and developed training programs while managing complex multi-agency incidents. As NCIC Terminal Agency Coordinator, ensured adherence to federal and state regulations, demonstrating strong decision-making and operational oversight in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Dispatcher / Lead Communications Training Officer (CTO)
Tularosa Basin Regional Dispatch Authority
02.2026 - Current
- Serve as decision-maker during high-risk incidents and coordinate multi-agency response.
- Led operational oversight and coordinated multi-agency collaboration within emergency communications center.
- Supervised personnel to ensure adherence to policies and performance standards, fostering a compliant work environment.
- Oversee structured training programs, trainee progression, and evaluations.
- Developed and implemented policies to enhance operational efficiency and effectiveness.
NCIC Terminal Agency Coordinator (TAC)
Alamogordo Police Department
12.2025 - 02.2026
- Ensured compliance with CJIS/NCIC standards through comprehensive audits and quality control measures.
- Managed retention and dissemination of criminal justice information, maintaining integrity and accessibility.
- Coordinated agency-wide NCIC training programs, ensuring certification compliance for all personnel.
- Acted as liaison with state and federal CJIS authorities.
Receptionist
Desert Star Elementary
01.2022 - 12.2022
Oversaw front office activities while managing incoming calls effectively.
Provided support to staff, parents, and visitors to enhance service experience.
- Managed front desk operations and greeted students and visitors warmly.
- Answered and directed phone calls promptly to appropriate staff members.
- Assisted in maintaining accurate student attendance records and filing systems.
Teller
First American Bank
01.2021 - 12.2021
Delivered exceptional customer service, boosting client satisfaction.
Balanced cash drawer, ensuring accuracy in financial reporting.
Managed confidential information with discretion and security.
Senior Communications Training Officer / Dispatcher
Alamogordo Police Department
01.2016 - 01.2021
- Managed emergency communications and dispatch operations, ensuring timely response to high-volume incidents.
- Trained and evaluated new telecommunicators, enhancing team readiness and service delivery.
- Received Dispatcher of the Year award in 2019.
Education
High School Diploma -
Canutillo High School
Canutillo, TX06-2006
Skills
- Dispatch operations
- Crisis communication
- Crisis management
- Team leadership
- Training development
- Training oversight
- Operational oversight
- Agency coordination
- Interagency coordination
- Law enforcement coordination
- Regulatory compliance
- Records compliance
- Performance monitoring
- Customer relationship management
- Policy development
- Strategic communication
- Record management
Deputy Director Readiness
- Demonstrated leadership in daily operations of a multi-discipline communications center
- Proven ability to implement and enforce CJIS/NCIC compliance standards
- Experience managing and evaluating structured training programs
- Strong decision-making in high-pressure emergency situations
- Effective interagency communication and coordination
- Commitment to operational improvement and policy development
Certification
- APCO Certified Training Officer (CTO)
- APCO Communications Supervisor
- Emergency Medical Dispatch (EMD)
- Emergency Fire Dispatch (EFD)
- Emergency Police Dispatch (EPD)
- APCO PST
- NMLEA PST
Core Leadership Competencies
- Organizational Leadership & Staff Development
- Public Safety Communications Operations
- CJIS / NCIC / NMLETS Compliance & Audit Management
- Policy Development & Implementation
- Training Program Design & Oversight (CTO Programs)
- Quality Assurance & Performance Management
- Critical Incident Command Support
- Interagency Coordination & Liaison Work
- Records Management & Regulatory Compliance
- Strategic Planning & Operational Improvement
Cover Letter
[Date], Hiring Authority, [Agency Name], [Address], I am writing to express my interest in the Deputy Director position within your agency. With over a decade of experience in public safety communications, including leadership roles in training, operations, and CJIS/NCIC compliance, I am confident in my ability to contribute to your organization., My background includes serving as a Lead Communications Training Officer and NCIC Terminal Agency Coordinator, where I have overseen personnel development, ensured compliance with CJIS standards, and supported high-risk operations., I currently provide leadership within a multi-agency communications center, managing training, personnel performance, and operational efficiency. I am committed to professionalism, accountability, and continuous improvement., I welcome the opportunity to contribute to your leadership team and support the mission of your agency., Respectfully,, Desiree Herrera
Timeline
Lead Dispatcher / Lead Communications Training Officer (CTO)
Tularosa Basin Regional Dispatch Authority
02.2026 - Current
NCIC Terminal Agency Coordinator (TAC)
Alamogordo Police Department
12.2025 - 02.2026
Receptionist
Desert Star Elementary
01.2022 - 12.2022
Teller
First American Bank
01.2021 - 12.2021
Senior Communications Training Officer / Dispatcher
Alamogordo Police Department
01.2016 - 01.2021
High School Diploma -
Canutillo High School