Desiree Hodo
Virginia Beach,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Product Owner / Technical Analyst II
Geico
Macon, GA
09.2012 - 12.2023
- Analyzed, compiled, researched, and documentated data, requirements, workflows/processes, functionality, and controls related to access privileges
- Performed detailed analysis of existing systems and identified areas for improvement
- Developed test plans and scenarios to ensure quality assurance of new applications
- Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner
- Conducted research on emerging technologies in order to make recommendations on tools, processes, and services
- Coordinated with project managers on development timelines for various projects while adhering to established standards
- Created technical documentation including process flow diagrams, use cases, functional specifications
- Monitored performance of systems and applications and took appropriate corrective action when necessar
- Performed root cause analysis for reported incidents with a focus on identifying potential systemic problems
- Developed and managed project plans while providing status updates to management
- Implemented multiple projects simultaneously while adhering to tight deadlines set by management.
- Collaborated with cross-functional teams to gather requirements and provide technical support for projects and initiatives
Collections Manager
HSBC Finance Corporation
10.2001 - 06.2011
- Handled Credit and Mortgage Accounts
- Wrote business plans to enhance Collection processes
- Developed strategies for collecting on delinquent accounts while maintaining customer relations
- Investigated escalated customer inquiries or disputes
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections
- Performed skip tracing activities when necessary to locate customers who have failed to make payments
- Managed and trained employees on collection methods, documentation requirements and performance strategies.
Medical Specialist
United States Army and Army Reserve
05.1998 - 01.2004
- Performed physical examinations, diagnostic tests, and treatments as needed.
- Prepared, planned and coordinated execution of support missions to aid deployed forces and individuals
- Stored and safeguarded classified information
Education
High School Diploma -
Bayside High School
Virginia Beach, VA05.1998
Skills
- Project Management
- Product Development
- Technical Analysis
- Testing and Diagnostics
- Dashboard Creation
- Debugging
- Technical Requirements
- Software Development Life Cycle (SDLC)
- Microsoft Tools
- Scrum Methodology
- Agile Methodology
- Product Planning
- Microsoft SharePoint
- Microsoft Office
Certification
Certified Scrum Product Owner Scrum Alliance - 12/2022
Azure Fundamentals Microsoft - 12/2022
Timeline
Product Owner / Technical Analyst II
Geico
09.2012 - 12.2023
Collections Manager
HSBC Finance Corporation
10.2001 - 06.2011
Medical Specialist
United States Army and Army Reserve
05.1998 - 01.2004
High School Diploma -
Bayside High School