Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Desiree Hoffman

Desiree Hoffman

Tuskegee,AL

Summary

Dynamic professional with extensive experience at Arise Platform, specializing in customer service and relationship management. Demonstrated expertise in resolving complex issues efficiently and maintaining detailed documentation of interactions. Proficient in CRM software and curriculum development, contributing to strong client relationships and improved customer satisfaction. Dedicated to providing exceptional support and achieving positive educational outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Arise Platform
Tuskegee, Alabama
12.2022 - Current
  • Managed customer inquiries through multiple communication channels.
  • Resolved issues using company guidelines and policies efficiently.
  • Provided product information to assist customers with purchases.
  • Documented customer interactions in the company database thoroughly.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Provided prompt and courteous service to customers via phone, email, and chat.

Insurance Agent

Liberty National Life Insurance Company
Montgomery , AL
11.2023 - 12.2026
  • Developed customized insurance plans to meet client needs and preferences.
  • Conducted thorough assessments of clients' financial situations and risk profiles.
  • Educated clients on policy benefits, coverage options, and claims processes.
  • Built strong relationships with clients to enhance trust and retention rates.
  • Utilized CRM software for tracking leads, managing client information, and follow-ups.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.

Early Head Start Teacher

Head Start Program
Tuskegee, Alabama
03.2019 - 11.2022
  • Developed and implemented lesson plans for early childhood education.
  • Fostered a nurturing environment for children's social and emotional growth.
  • Collaborated with families to support children's learning and development goals.
  • Observed, documented, and reported student progress in areas such as language development, motor skills, and social behavior.
  • Facilitated group activities designed to enhance cognitive, physical, emotional, and social development of students.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Education

Bachelor of Science - Business Administration/ Information Technology

Columbia Southern University
Orange Beach, AL

Skills

  • Customer service and support
  • Relationship management
  • Financial analysis
  • Curriculum development
  • Data documentation
  • CRM expertise
  • Troubleshooting
  • Lesson planning
  • Child development
  • Team collaboration
  • First aid and CPR

Certification

  • CDA

Timeline

Insurance Agent

Liberty National Life Insurance Company
11.2023 - 12.2026

Customer Service Executive

Arise Platform
12.2022 - Current

Early Head Start Teacher

Head Start Program
03.2019 - 11.2022

Bachelor of Science - Business Administration/ Information Technology

Columbia Southern University

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