Desiree Hurtado
La Puente,CA
Summary
Proven problem-solver and compassionate communicator, I enhanced customer satisfaction at C.R. Laurence by efficiently managing data and resolving issues. Fluent in English and Spanish, my multitasking abilities and POS system expertise have consistently improved operational efficiency. My approach combines respect, responsibility, and a keen attention to detail, driving positive outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Caregiver
IHSS
05.2023 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
Administrative Assistant/ Customer Service
C.R. Laurence
09.2013 - 10.2021
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.
- Generated detailed reports for upper management by compiling data from various sources.
- Assisted team members with problem-solving techniques when challenges arose during projects, promoting collaboration among team members.
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
El Tepeyac
04.2013 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Cashier Team Lead
East L.A. Pizza Co
01.2010 - 09.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Learned duties for various positions and provided backup at key times.
Cashier
Pacsun
09.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Licence - Cosmetology
Montebello Beauty College
Montebello, CA08.2010
High School Diploma -
Garfield High School
Los Angeles, CA09.2008
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Verbal and written communication skills
- English/ Spanish fluency
- Error identification
- POS system experience
- Attention to detail
- Inbound and outbound calls
- Paperwork processing
- Data entry
Timeline
Caregiver
IHSS
05.2023 - 09.2024
Administrative Assistant/ Customer Service
C.R. Laurence
09.2013 - 10.2021
Cashier
El Tepeyac
04.2013 - 12.2015
Cashier Team Lead
East L.A. Pizza Co
01.2010 - 09.2015
Cashier
Pacsun
09.2008 - 01.2009
Licence - Cosmetology
Montebello Beauty College
High School Diploma -
Garfield High School
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