Desiree Jackson
Menifee,CA
Summary
Learning Ambassador and ICQA professional with hands-on Amazon operations experience, known for onboarding delivery, performance coaching, and safety compliance. Strong in process troubleshooting, quality auditing, and team support.
Overview
3
3
years of professional experience
Work History
Learning Ambassador
Amazon
Moreno Valley, California
01.2025 - Current
- Led Learning Ambassador onboarding sessions across classroom and floor settings.
- Delivered safety, quality, and standard work training for 100+ new Amazon associates.
- Trained associates on process steps to ensure compliance and efficiency in their roles.
- Monitored associate performance and ensured adherence to Amazon standards through corrective feedback.
- Assisted in launching POC3, PSP3, and BJC1 to enhance team capabilities.
ICQA Associate
Amazon
Moreno Valley, California
10.2024 - Current
- Improved inventory accuracy through ICQA audits in Amazon fulfillment center reducing errors by 10% per quarter.
- Escalated inventory discrepancies to operations leaders for prompt resolution, maintaining inventory integrity.
- Collaborated with associates to address count variances and labeling issues, enhancing accuracy in inventory management.
- Provided support for escalated ICQA process and procedure issues through problem-solving efforts.
- Swept and closed 12+ dock doors each shift, assisting in accurate trailer inventory.
ISS Representative
Amazon
Moreno Valley, California
07.2024 - Current
- Coordinated with fulfillment and logistics teams to resolve escalated requests efficiently.
- Resolved 100+ tickets daily using Amazon support systems.
- Analyzed inventory records to identify discrepancies and track missing items.
- Completed 150+ damages per shift, in compliance with standard work and adhering to CA regulations.
- Documented and organized investigation notes in internal tracking tools for future reference.
Outbound Problem Solver
Amazon
Moreno Valley, California
03.2024 - Current
- Processed 5+ pallets of problem solve each shift to ensure timely customer deliveries.
- Trained teammates on outbound problem resolution steps and workflow expectations, thereby enhancing team efficiency.
- Audited staging areas to identify missing labels and damaged packages, ensuring accurate order fulfillment.
- Analyzed order discrepancies through Amazon scanner systems and tracking records.
- Applied company policies and procedures during issue resolution, maintaining compliance and minimizing operational risks.
Education
Bachelor of Arts - Criminology And Justice Studies
California State University, San Marcos
San Marcos, CA05-2024
Skills
- Onboarding facilitation
- Training facilitation
- Safety compliance
- Quality auditing
- Process troubleshooting
- Leadership skills
- Team collaboration
- Multitasking ability
- Microsoft Office expertise
Timeline
Learning Ambassador
Amazon
01.2025 - Current
ICQA Associate
Amazon
10.2024 - Current
ISS Representative
Amazon
07.2024 - Current
Outbound Problem Solver
Amazon
03.2024 - Current
Bachelor of Arts - Criminology And Justice Studies
California State University, San Marcos