Olivia Ortiz
Staten Island
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Learning Ambassador
Amazon
Staten Island
07.2024 - Current
- Facilitated onboarding sessions for new employees in a fast-paced environment.
- Assisted team members with learning and using Amazon's operational systems.
- Guided peers in understanding safety protocols and procedures effectively.
- Maintained professionality and efficiency while working closely with leadership.
- Communicated regularly with team leaders about training needs and improvements.
- Organized training schedules and maintained attendance records for sessions.
- Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
Salesperson
Piercing Pagoda of Zale
Staten Island
02.2023 - 07.2024
- Assisted customers in selecting jewelry and piercings to meet their preferences.
- Educated clients on aftercare procedures for new piercings and jewelry maintenance.
- Maintained an organized display of products to enhance customer shopping experience.
- Demonstrated product features and benefits to increase customer interest in purchases.
- Participated in inventory management, ensuring stock levels remained optimal at all times.
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Recognized security risks to properly handle situations.
Inventory Management Specialist
REVIVAL NEW YORK
Staten Island
02.2022 - 02.2023
- Managed inventory levels to ensure product availability. Via Fishbowl
- Coordinated with suppliers to maintain timely stock replenishment and delivery.
- Analyzed inventory data to identify trends and optimize stock management processes.
- Developed reports on inventory status for management review and decision-making.
- Provided guidance and direction to warehouse staff on proper inventory handling techniques.
- Negotiated with vendors to secure best pricing and terms for inventory purchases.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Determined shipping methods, routes or rates for materials to be shipped.
Education
General Education Development
Staten Island, NYSkills
- Employee training and mentorship
- Onboarding facilitation
- Warehouse operations
- Customer service
- Inventory management
- Sales techniques
- Negotiation skills
- Problem solving
- Communication skills
- Time management
- Up-selling
- Networking
- Active listening
- Inventory handling
- Client relationship building
- Attention to detail
- Multi-tasking strength
Languages
English
Full Professional
Certification
- Dealership Sales Training
- LCM DEALERSHIP TRAINING LLC.
Timeline
Learning Ambassador
Amazon
07.2024 - Current
Salesperson
Piercing Pagoda of Zale
02.2023 - 07.2024
Inventory Management Specialist
REVIVAL NEW YORK
02.2022 - 02.2023
General Education Development