Jacqueline Michel
Las Vegas,NV
Summary
Customer-focused and dependable professional with experience in fast-paced environments, team training and operational problem solving. Known for strong communication skills, attention to detail, and the ability to create positive experiences for customers and coworkers alike. Experienced in mentoring new employees, managing multiple priorities, and maintaining high standards of quality and efficiency. Eager to bring a friendly, welcoming attitude and strong work ethic to any role.
Overview
6
6
years of professional experience
Work History
Learning Ambassador
Amazon
2024.10 - 2026.06
- Trained and mentored new associates on inventory management, operational workflows, and troubleshooting procedures
- Collaborated with operational managers to develop training plans and workflow updates to ensure associates are consistently meeting performance and quality standards
- Served as a subject matter expert, providing friendly guidance and on-field support for team members and leadership
- Demonstrated strong communication and leadership skills while working with diverse groups of employees
Problem Solver
Amazon
2023.05 - 2026.06
- Investigated and corrected package and inventory exceptions to maintain operational efficiency
- Collaborated with multiple departments to meet productivity goals
- Managed multiple priorities while working efficiently under time sensitive conditions
- Maintained attention to detail and accuracy in a high-volume work environment
Barista
Founders Coffee
2021.09 - 2022.09
- Prepared coffee, espresso beverages, teas, and specialty drinks according to customer preferences
- Provided friendly and efficient customer service in a fast-past setting
- Operated POS systems and handled cash and card transactions accurately
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Fuel Center Clerk
Smiths Food And Drug
2020.02 - 2021.11
- Processed fuel and merchandise transactions by operating POS system.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate
measures for pumping gas. - Built trustful relationships with customers to encourage return visits.
- Reconciled cash drawers at the start and end of each shift, accounting for errors and resolving
discrepancies. - Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for tobacco sales.
Skills
- Team Training & Onboarding
- Customer Relations
- Coaching & Mentorship
- Operational Problem Solving
- Cash Handling & POS Systems
- Inventory Management
- Workflow Adaptability
- Food Safety & Quality Compliance
Timeline
Learning Ambassador
Amazon
2024.10 - 2026.06
Problem Solver
Amazon
2023.05 - 2026.06
Barista
Founders Coffee
2021.09 - 2022.09
Fuel Center Clerk
Smiths Food And Drug
2020.02 - 2021.11