Desiree Jacobsen
Davenport,FL
Summary
Friendly , Professional with a strong understanding of customer service and hospitality. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience. I am responsible with years of customer service experience.
Overview
29
29
years of professional experience
2000
2000
years of post-secondary education
Work History
Housekeeper
Joanne
Davenport, Florida
01.2019 - 11.2025
- Maintained cleanliness of guest rooms by performing thorough cleaning tasks daily.
- Organized cleaning supplies and equipment for efficient access and usage.
- Assisted in laundry operations by washing, folding, and distributing linens.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Hairdresser
Self employed
Nanuet, New York
08.2009 - 12.2018
- Performed hair cutting techniques to achieve desired styles for diverse clientele.
- Recommended suitable hair products based on client needs and preferences.
- Executed coloring and styling services, enhancing clients' overall appearance.
- Conducted thorough client consultations to understand and deliver on specific hairstyle requests.
- Scheduled appointments efficiently to optimize daily client flow.
- Maintained salon cleanliness, ensuring a welcoming environment for clients.
Hairdresser
Brunos
New City, New York
06.2005 - 08.2009
- Performed hair cutting techniques to achieve desired styles for diverse clientele.
- Recommended suitable hair products based on client needs and preferences.
- Executed coloring and styling services, enhancing clients' overall appearance.
Waitress
Lucky strikes
Nyack, New York
05.2007 - 07.2008
- Provided prompt and attentive service to enhance customer dining experiences.
- Managed multiple tables efficiently during busy shifts to ensure timely service.
- Assisted in training new staff on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to meet health standards.
- Monitored customer needs and offered assistance to enhance satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
Hair Salon Assistant
New York Jungle salon
Tappan, New York
04.2002 - 06.2005
- Assisted stylists in preparing tools and products for client services.
- Supported client consultations by providing product recommendations.
- Maintained salon inventory by tracking supplies and restocking as needed.
- Ensured compliance with sanitation standards by regularly cleaning workstations.
- Participated in team meetings to discuss salon operations and improvements.
- Cleaned and sanitized all salon tools and equipment.
- Maintained a clean work environment throughout the day.
- Prepared color formulas as directed by stylists.
- Followed safety protocols while performing tasks in the salon.
- Performed relaxing head and scalp massages for customers.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
Receptionist/Medical Billing Manager
Dr Robert Douglas
New City, New York
01.1999 - 10.2002
- Managed front desk operations, ensuring efficient workflow and a welcoming environment for clients.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Coordinated visitor check-in and check-out processes, maintaining security and confidentiality.
- Executed data entry tasks with precision, ensuring accurate patient records and information management.
- Assisted in managing appointment schedules, minimizing conflicts and optimizing provider availability.
- Organized and maintained filing systems, improving document retrieval and storage processes.
- Trained new staff on front desk protocols and customer service standards, fostering a cohesive team.
- Executed front desk duties with professionalism, fostering a positive first impression for visitors. Billed insurance companies
Cocktail Server
Dave and Busters
Nyack
05.1998 - 01.2000
- Assisted customers with beverage selections, ensuring satisfaction with recommendations.
- Executed timely drink preparation, adhering to menu specifications and customer preferences.
- Maintained cleanliness and organization of serving areas to enhance guest experience.
- Adapted to varying customer volumes, maintaining service quality during peak hours.
- Executed promotional drink specials, increasing customer engagement and sales.
- Participated in team meetings to discuss service improvements and operational efficiencies.
- Provided product knowledge to customers, enhancing their overall dining experience.
- Provided exceptional service to high volume of daily customers.
Receptionist
Rockland Tennis Academy
New City, NY
12.1996 - 04.1998
- Managed front desk operations, ensuring smooth daily workflow and prompt service delivery.
- Facilitated effective communication between clients, staff, and management to enhance visitor experience.
- Coordinated visitor arrivals, providing necessary information and directing them to appropriate locations.
Education
Hairdresser/Cosmetology - Cosmetology
Capri Cosmetology
Nanuet, NY 12.2000 - 08.2001
Nanuet High School
Nanuet, NYSkills
- Room cleaning
- Supply organization
- Chemical handling
- Laundry operations
- Customer service
- Safety compliance
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Professionalism
- Hardworking
- Exceptional communicator
- Cleaning and organizing
- Multitasking and organization
Timeline
Housekeeper
Joanne
01.2019 - 11.2025
Hairdresser
Self employed
08.2009 - 12.2018
Waitress
Lucky strikes
05.2007 - 07.2008
Hairdresser
Brunos
06.2005 - 08.2009
Hair Salon Assistant
New York Jungle salon
04.2002 - 06.2005
Hairdresser/Cosmetology - Cosmetology
Capri Cosmetology
12.2000 - 08.2001
Receptionist/Medical Billing Manager
Dr Robert Douglas
01.1999 - 10.2002
Cocktail Server
Dave and Busters
05.1998 - 01.2000
Receptionist
Rockland Tennis Academy
12.1996 - 04.1998
Nanuet High School