Desiree Johnson
Little Rock,AR
Summary
Motivated MHA student and SHRM-CP certified HR Specialist with a proven record of fostering positive workplace cultures and driving strategic people initiatives. Pursuing an Administrative Fellowship to expand expertise beyond HR and gain comprehensive insight into healthcare operations, with the goal of advancing workforce engagement and organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Specialist
Arkansas Children Hospital
03.2024 - Current
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the organization.
Information Associate
Baptist Health Medical Center
11.2023 - 12.2024
- Managed multiple competing priorities effectively while adhering to deadlines, resulting in consistently high-quality work output.
- Identified opportunities for improvement within existing procedures, leading to increased efficiency and effectiveness.
- Maintained equipment used in office by ensuring each piece of equipment is working properly and calling in for repairs if needed.
- Trained new hires on company-specific databases and tools, ensuring a smooth transition into their roles as Information Associates.
- Facilitated cross-functional communication by serving as a liaison between departments regarding informational needs.
- Performed administrative duties and assisted with visitors' requests.
- Established records by preparing individual folders, assigning ID numbers, and completing personal information.
Patient Access Representative
Unity Health Medical Center
06.2023 - 12.2023
- Performed outpatient and inpatient registration duties, consistently verifying insurance information
- Demonstrated exceptional dedication to ensuring high-quality, patient-centered customer service
- Increased proficiency in multiple areas including Emergency Department Registration, Outpatient Surgery, Inpatient and Observation Registration, Cath Lab Registration, Outpatient Surgery and Insurance Verification through a comprehensive understanding of cross-functional work.
- Handled switchboard operations including call transfers and communication with doctors and residents.
- Successfully handle call traumas and codes overhead, documenting all activities meticulously in operator plus (+).
- Created new patient accounts in EMR system as needed and scanned documents into EMR system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Library Student Assistant
Harding University Brackett Library
08.2019 - 12.2023
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Organized returned books and materials and assisted with shelving.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Performed clerical duties such as filing, photocopying, and scanning documents.
- Conducted inventory checks of physical resources in order to update records accurately.
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
- Assisted in preparation of book displays.
- Collaborated with other departments to develop strategies for enhancing customer experience.
- Assisted in developing policies related to technical services operations.
Clinical Support Associate
Unity Health Medical Center
06.2022 - 06.2023
- Expedited service delivery by adeptly managing multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.
- Enhanced team collaboration by assisting in staff training, ensuring smooth transitions for new hires.
- Adhered diligently to HIPAA requirements when handling sensitive patient information to maintain confidentiality at all times.
- Demonstrated adaptability by quickly learning new procedures or technologies, contributing to a more efficient and knowledgeable clinical support team.
- Provided valuable assistance during emergency situations, remaining calm under pressure and taking appropriate actions to ensure patient safety.
- Contributed to positive patient outcomes through conscientious monitoring of vital signs and reporting abnormalities promptly to medical personnel.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
Education
Master of Health Administration -
University of Arkansas For Medical Sciences
Little Rock, AR05-2026
Bachelor of Science - Exercise Science
Harding University
Searcy, AR05.2024
High school Diploma -
Midlothian High School
Midlothian, TX05.2019
Skills
- Service excellence
- Prioritization and scheduling
- Customer service expertise
- Healthcare operations knowledge
- Relationship management
- HR services
- Microsoft Office Suite
- Advanced Communication
- Strategic task management
- Cross-functional teamwork
Affiliations
- The Society for Human Resource Management (SHRM) Student Member 2024 – Present
- Medical Group Management Association (MGMA) Student Member 2024 – Present
- American College of Healthcare Executives (ACHE) Student Member 2024 - Present
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
HR Specialist
Arkansas Children Hospital
03.2024 - Current
Information Associate
Baptist Health Medical Center
11.2023 - 12.2024
Patient Access Representative
Unity Health Medical Center
06.2023 - 12.2023
Clinical Support Associate
Unity Health Medical Center
06.2022 - 06.2023
Library Student Assistant
Harding University Brackett Library
08.2019 - 12.2023
Master of Health Administration -
University of Arkansas For Medical Sciences
Bachelor of Science - Exercise Science
Harding University
High school Diploma -
Midlothian High School
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