Desiree Jones
Summary
Talented professional with noted experience in Administrative Management and Professional Planning. Experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
SFPP Senior Account Representative
State Farm
Dunwoody, GA
08.2022 - Current
- Consistently met production goals and formed action plans to constantly raise bar to higher standards
- Prepare and maintained production reports and personnel records
- Responsible for achieving production requirements and maintain optimal productivity
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Licensed Realtor
Keller Williams Cityside
Smyrna, GA
02.2021 - Current
- Bookkeeping, Scheduling, and Material Ordering.
- Tracked business expenses and income while organizing and maintaining bank statements for checking accounts.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Arranged for inspections and surveys of sold properties.
- Advised and informed prospective clients on current market activities and conditions.
- Communicated with clients to understand property needs and preferences.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Patient Services Representative
Marietta Eye Clinic
Marietta, GA
04.2019 - 01.2022
- Monitored product standards and quality-control programs to maintain quality assurance and customer satisfaction objectives
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Engaged with patients to provide critical information.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
Primerica
Duluth, GA
09.2017 - 06.2018
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamline administrative processed by efficiently completing contract forms, managing change of address records, and issuing service discontinuance orders, contributing to operational efficiency.
- Fostered positive customer relationships by promptly contacting customers to respond to inquiries, provide updates on claim investigations, and communicate planned adjustments, enhancing overall customer experience
Senior Service Ana
WellStar Health System Inc
Marietta, GA
01.2005 - 03.2017
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Played a pivotal role in the successful implementation of Epic, provisioning the system for Wellstar physicians, affiliate physicians, nursing staff, and Information Technology teams, ensuring efficient access to critical healthcare information.
- Demonstrated exceptional technical support skills by providing system support, Epic Command Center support, and remote desktop assistance to approximately 15,000 clients during “Go-Live” phase, contributing to the seamless adoption of the Epic system.
- · Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Lean Six Sigma
Green BeltLicensed Realtor - Real Estate
Barney Fletcher
Atlanta, GA01.2021
Associate Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL11.2018
Toast Masters International
05.2014
Skills
- Excellent organizational skills
- Analytical skills
- Communication skills
- Outstanding adaptability to new ideas and approaches
- Administrative skills
- Strong interpersonal skills
- Negotiation skills
- Capacity planning
- Production scheduling
- New product launching
- Mathematical Skills
- Documentation and reporting
- Problem Solving Skills
- Budgetary Planning
- Proficient in Excel, Word, PowerPoint, Outlook, Zoom, Skype, Dropbox, and Google Suite
Timeline
SFPP Senior Account Representative
State Farm
08.2022 - Current
Licensed Realtor
Keller Williams Cityside
02.2021 - Current
Patient Services Representative
Marietta Eye Clinic
04.2019 - 01.2022
Customer Service Representative
Primerica
09.2017 - 06.2018
Senior Service Ana
WellStar Health System Inc
01.2005 - 03.2017
Lean Six Sigma
Licensed Realtor - Real Estate
Barney Fletcher
Associate Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Toast Masters International
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