Desiree Jones
North Las Vegas
Summary
Dental Assistant providing efficient and competent service for your dental office. Able to handle all necessary assistant duties without supervision. Provide exceptional customer service, ensuring patient retention and loyalty for your dental office. Willing to relocate: Anywhere
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Support Team
Swickard
02.2025 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Schedule Appts for guest to assess their needs with their vehicle whether it's a routine maintenance or they are facing an unexpected issue.
- Transfer guest to correct department of applicable such as parts dept, Advisors for vehicle update or questions,etc.
- Empathize with guest
CSR - Customer Service Representative
IntouchCX
10.2023 - 02.2025
- Retention
- Resale value
- Offer levers appropriate to customer call to attempt to save customer
- Utilize pest pac, verify, Superpunch, CCM, Dayforce, CSC, etc
- Track calls and resolution
- Assist every customer efficiently in regards to their account
- Submit tickets to branch and others as needed for any extra assistance.
Biller/Insurance Verification
Spring Mountain Rehab LLC
12.2022 - 03.2023
- Worked as a PSR in a call center environment, 60 calls in bound per day and would occasionally call out to providers.
- Collected and updated patient demographic information.
- Collected patient preferences for appointment and providers.
- Built authorizations, for specific procedures.
- Updated authorization eligibility and ensured validates were correct.
- Modified authorizations to specific providers for care and dealt with secondary authorization requests.
- Read consults to ensure it matched the correct authorization.
- Insurance Follow-up Representative
- Process accounts billing and verify patient claims.Used EPIC software to submit claims to insurance providers.
- Utilized DDE and Care Medic to bill Medicare claims.
- Knowledge in all aspects of medical insurance billing CPT / ICD-10 HCPCS / CDT2 coding using proper CMS1500 / UB04 Claim Forms.
- Performed follow up on outstanding account in professional and consistent matter.
- Successfully operated a PC, software/applications, telephone, fax, scanner and copier.
- Accurately documented in PC system the proper actions taken on each account.
- Performed accurate administrative or clerical duties in timely fashion.
- Maintained compliance with FDCPA, FCRA, HIPAA plus local, state and federal collection laws.
- Demonstrated attention to detail: achieved the determined production and quality expectations.
- Adhered to all company policies and procedures.Communicated effectively with staff and management at all times.
- Preformed special project as assigned.
Dental Assistant/Dental Billing
Absolute Dental
05.2017 - 11.2021
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
- Record treatment information in patient records.
- Expose dental diagnostic x-rays.
- Take and record medical and dental histories and vital signs of patients.
- Assist dentist in management of medical or dental emergencies.
- Provide postoperative instructions prescribed by dentist.
- Instruct patients in oral hygiene and plaque control programs.
- Order and monitor dental supplies and equipment inventory.
- Fabricate temporary restorations or custom impressions from preliminary impressions.
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
Customer Service Representative
24-7 Intouch
11.2020 - 12.2020
- Work at home seasonal position
- Answer calls and chats
- Verify person you are speaking to
- Provide excellent customer service
- Fill the needs of the client
- Incoming calls and chats only
Ride Attendant
Glowzone
01.2018 - 12.2018
- Present Provide information about facilities, entertainment options, and rules and regulations.
- Direct patrons to rides, seats, or attractions.
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
- Operate machines to clean, smooth, and prepare the ice surfaces of rinks for activities such as skating, hockey, or curling.
- Record details of attendance, sales, receipts, reservations, or repair activities.
Dental Assistant Extern
Absolute Dental
03.2017 - 04.2017
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
- Record treatment information in patient records.
- Expose dental diagnostic x-rays.
- Take and record medical and dental histories and vital signs of patients.
- Assist dentist in management of medical or dental emergencies.
- Provide postoperative instructions prescribed by dentist.
- Instruct patients in oral hygiene and plaque control programs.
- Order and monitor dental supplies and equipment inventory.
- Fabricate temporary restorations or custom impressions from preliminary impressions.
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Trade School - Dental Asst.
Milan Institute
Las Vegas, NV04.2017
High school diploma or GED - General Studies
Desert Rose High School
Las Vegas, NV06.2014
Skills
- Janitorial experience
- Medical Scheduling
- Customer service
- Cleaning (2 years)
- Typing
- Dishwashing
- Ride Attractions Attendant
- Administrative work
- EMR/EHR
- Medical Billing
- CPT Coding
- Dental Receptionist
- Filing
- Dentrix
- EMR systems
- Infection Control Training
- Chairside Assisting
- Live chat
- EHR systems
- Medical Imaging
- Dental Assisting
- Microsoft Word
- English
- Basic math
- Customer support
- Windows
- Organizational skills
- Microsoft Powerpoint
- ICD-10
- Salesforce
- Communication skills
Certification
- Food Handler Certification
- Driver's License
- CPR Certification
- Certified Dental Assistant
- Non-CDL Class C
- Guard Card
- Radiology Certification
- Registered Dental Assistant
- X-Ray Certification
Timeline
Service Support Team
Swickard
02.2025 - 07.2025
CSR - Customer Service Representative
IntouchCX
10.2023 - 02.2025
Biller/Insurance Verification
Spring Mountain Rehab LLC
12.2022 - 03.2023
Customer Service Representative
24-7 Intouch
11.2020 - 12.2020
Ride Attendant
Glowzone
01.2018 - 12.2018
Dental Assistant/Dental Billing
Absolute Dental
05.2017 - 11.2021
Dental Assistant Extern
Absolute Dental
03.2017 - 04.2017
Trade School - Dental Asst.
Milan Institute
High school diploma or GED - General Studies
Desert Rose High School