Desiree Jones
Panama City
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.Hardworking, bringing hands-on customer service experience. Experienced in quality control and customer service, with a background in supervising staff and managing inventory. Demonstrated ability to address customer inquiries and resolve complaints effectively while maintaining operational efficiency. Skilled in the use of air-powered tools for assembly tasks, ensuring high standards of product quality. Proven track record of implementing cleanliness standards and coordinating maintenance requests to support a safe work environment.
Overview
5
5
years of professional experience
Work History
assembly/customer service/painting
J & J Door Manufacturing
Panama City
10.2021 - Current
- QC- sand and putty doors, fix imperfections in wood.
- MDF- prime, sand, and paint.
- Help customers when they come to pick up their orders.
- Help customers load orders.
- Assemble doors using air pressures power tools including but not limited to - Air powered sander, air powered nail guns( plastic and metal).
- Cleaning - sweeping, taking out trash, throwing out damaged doors.
Overnight management
Pilot Travel Centers
Strafford
08.2023 - 03.2024
- Supervised overnight staff to ensure efficient operations and quality service.
- Managed inventory levels and restocked shelves to maintain product availability.
- Trained new employees on safety protocols and operational procedures.
- Monitored cash handling and completed nightly financial reconciliations.
- Resolved customer inquiries and complaints with professionalism and care.
- Coordinated maintenance requests for equipment and facility issues promptly.
- Implemented cleanliness standards across all service areas during shifts.
- Scheduled employee shifts to optimize coverage during peak overnight hours.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
- Maintained safe work and collaboration spaces for night employees.
- Responded quickly to emergency situations such as power outages or equipment malfunctions.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
cashier/customer service
Crazy Beach Pizza
Panama City
02.2022 - 05.2022
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enables customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store.
- Maintained customer satisfaction with quick and professional handling of product returns, issues, or questions.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at the beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving the establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting paperwork.
cashier
Dollar General
Panama City
04.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
Education
GED -
Tom P Haney Technical Center
Panama City, FLSkills
- Cooperative Attitude
- Recording Counts
- Telephone Reception
- Price Identification
- Credits and Refunds
- Basic Math Functions
- Belt Conveyors
- Sweeping and Mopping
- Customer Service and Assistance
- Customer Complaint Resolution
- Feedback Acceptance
- Cash Register Operation
- Merchandise Packaging
- Stocking and Replenishing
- Work Task Prioritization
- Inventory Stocking
- Shelving Items
- Resolving Discrepancies
- Calculation of Discounts
- Professional Telephone Etiquette
- Station Preparation
- Folding Clothes
- Food and Beverage Experience
- Guest Satisfaction
- Answering Customer Questions
- High-Volume Environments
- Register Preparation
- Adaptable and Flexible
- Checkout Station Oversight
- Knowledge of air power tools (sander, nail gun, ect)
- Air tool operation
- Quality control
- Inventory management
- Cash handling
- Customer support
- Equipment maintenance
- Service coordination
- Staff supervision
- Employee training
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Planning
- Critical thinking
Timeline
Overnight management
Pilot Travel Centers
08.2023 - 03.2024
cashier/customer service
Crazy Beach Pizza
02.2022 - 05.2022
assembly/customer service/painting
J & J Door Manufacturing
10.2021 - Current
cashier
Dollar General
04.2021 - 08.2021
GED -
Tom P Haney Technical Center