DESIREE J. SPARROW
PHILADELPHIA,PA
Overview
26
26
years of professional experience
Work History
Sr. Health Advisor
Parsley Health
Remote, USA
02.2026 - Current
- Managed complex client relationships, ensuring high levels of satisfaction and trust.
- Resolved customer complaints in a timely manner.
- Takes a consultative, solution-oriented approach to match prospects with the right program.
- Conducted assessments to identify clients' health needs and preferences.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
- Maintained accurate records of client consultations and progress updates.
- Responded promptly to client inquiries and provided ongoing support as needed.
- Researched and corrected customer issues in areas such as plan benefits, coverage eligibility, and claims processes.
- Managed many health plan-related calls in fast-paced call center environment.
- Supported members through navigation of enrollment process to facilitate optimal decisions.
- Identified potential risks that could affect the health of individuals or populations.
- Conducted one-on-one consultations with clients to assess their needs and provide advice on lifestyle changes.
IH Therapist/IH Research Coordinator/Liaison
Children's Hospital of Philadelphia, CHOP
Philadelphia, USA
01.2023 - 01.2026
- Designed and implemented CHOP's Integrative Health program, creating service models to address healthcare disparities for marginalized groups, including patients with Sickle Cell Disease.
- Developed and delivered ongoing educational training(s) and in-services for clinician staff at CHOP, utilizing data-driven results to demonstrate the efficacy and benefits of Integrative Health services for patient care.
- Designed, implemented, and evaluated a comprehensive, evidence-based patient and family education curriculum across multiple pediatric specialties, including oncology, cardiology, hematology, 22q deletion, psychiatry and chronic illness management.
- Spearheaded the collaborative development and creation of CHOP's comprehensive 22q Deletion Program; designed specialized support frameworks and resources in partnership with clinical researchers and multidisciplinary healthcare teams.
- Acted as a patient and family facing IH professional who provided intake coordination duties and consults for new patient referrals.
- Collaborated with patients and families to resolve service-related concerns, providing resources and tools for effective solutions.
- Participated in conferences as a Key Note Speaker at conferences and events on and off-site.
- Partnered with IH team to secure funding through community outreach and fundraising events, enhancing program sustainability.
- Collaborated with cross-functional teams to streamline service delivery and resolve issues.
- Facilitated training sessions for team members to improve relationship management skills.
- Identified patient and families needs, developed customized solutions, and provided knowledgeable advice.
- Offered referrals for mental health services or other specialized assistance.
- Collaborated with teams to enhance communication between departments and stakeholders.
- Coordinated meetings to align project goals and objectives across various teams.
- Supported project management efforts by tracking progress and reporting updates regularly.
Admissions Advisor-Functional Medicine-Nutrition
Functional Nutrition Alliance
Remote, USA
01.2020 - 01.2023
- Spearheaded consultative sales for functional medicine/nutrition coaching programs, incorporating root-cause analysis and biochemical individuality principles to match clients with targeted protocols (gut health, hormonal optimization, detox pathways).
- Performed consultative sales support for high-value coaching programs and products, consistently achieving a lead conversion rate exceeding 30% by implementing strategic lead nurturing and follow-up tactics.
- Cultivated strong client relationships through in-depth understanding of individual needs, resulting in tailored solutions that enhanced client satisfaction.
- Maximized engagement and conversions by strategically leveraging sales tactics across multiple virtual platforms, contributing to overall program success.
- Maintained a high customer satisfaction (CSAT) score by providing a personalized client experience.
- Oversaw management of student accounts, ensuring accurate records and timely updates that facilitated access to grants and financial aid.
- Acted as Team Lead and trained 10-12 sales team members on functional medicine sales scripts addressing epigenetics, neuroinflammation, and integrative detox strategies.
Program Director
The LI Kula Yoga & Wellness Center
Bellport, USA
01.2012 - 01.2018
- Acted as the Lead Trainer and created the entire curriculum for The LI Kula Yoga and Wellness Center in the New York area.
- Led the launch and growth of an international exchange program, increasing participant enrollment by 40% year-over-year (YOY).
- Managed holistic healthcare education programs for U.S. and international students, effectively integrating traditional and alternative medicine practices.
- Coordinated global exchange opportunities for healthcare professionals, facilitating cross-cultural learning and collaboration to meet performance goals.
- Partnered with local and international healthcare organizations to expand program reach and increase impact on healthcare education.
- Expanded access to holistic healthcare education by developing scholarships and research opportunities.
- Developed orientation program for new staff, providing a comprehensive overview of policies and educational resources to facilitate smooth onboarding.
- Managed accounts and memberships, secured grants, and collaborated with Workforce Department in NY State to connect eligible candidates with opportunities.
- Directed a team of program coordinators and volunteers, providing leadership to achieve program objectives.
Program Coordinator| Supervisor
SCO Family of Services
Brentwood, USA
01.2007 - 01.2012
- Supervised social workers and managed caseloads for disabled and dually diagnosed individuals, ensuring effective case management.
- Coordinated intake process for new clients, ensuring accurate and efficient information collection.
- Conducted initial assessments and intakes, scheduled vocational tours, and completed intakes to determine individual client needs and eligibility for services.
- Developed and implemented a Supported Employment plan with vocational support staff.
- Secured Medicaid and Medicare services through the application process, including electronic submissions, eligibility verification, and compliance documentation.
- Delivered training programs aligned with operational goals, enhancing team capabilities.
- Designed and implemented a standardized intake-to-education protocol, ensuring all patients received consistent, evidence-based education tailored to their diagnosis and intake assessment.
- Delivered continuous support and counseling services to clients, addressing their needs and concerns.
- Actively served as a grant writer to secure funding from federal, state, local, and private foundations- to ultimately fund programs serving vulnerable populations.
Service Coordinator | Medicaid Case Manager
Maryhaven Center of Hope
Port Jefferson, USA
01.2001 - 01.2007
- Actively secured Medicaid and Medicare services through the application process, including electronic submissions, eligibility verification, and compliance documentation.
- Effectively managed the intake process for new clients to facilitate seamless transitions into programs, with an emphasis on accuracy and efficiency.
- Managed the intake workflow within the electronic health record (EHR) system, ensuring accurate data entry, timely processing, and seamless transition from referral to active service enrollment.
- Coordinated services, therapies, and healthcare to align with client needs and goals.
- Engaged directly with clients to uncover and access needed and desired services.
- Delivered ongoing support and counseling to enhance client access to resources.
- Implemented grant proposals and service plans to fund and secure programming.
- Collaborated with team members to secure employment and supported employment services through Work Force in NY State.
- Navigated state and federal portals for enrollment, claims, and ongoing provider requirements.
Education
Bachelor's Degree - Social Work
Concordia College
Skills
- Training and Development
- Leadership
- Conflict Resolution
- Policy and Procedure Adherence
- Hybrid Learning Coordination
- Counseling and Support
- Financial analysis
- Client relationship management
- Leadership development
- Conflict resolution
- Team collaboration
- Care coordination
- Program implementation
- Client assessments
- Case management
- Regulatory compliance
- Problem solving
- Public speaking
- Cultural sensitivity
- Parenting education
- Relationships and rapport
- Family dynamics
Timeline
Sr. Health Advisor
Parsley Health
02.2026 - Current
IH Therapist/IH Research Coordinator/Liaison
Children's Hospital of Philadelphia, CHOP
01.2023 - 01.2026
Admissions Advisor-Functional Medicine-Nutrition
Functional Nutrition Alliance
01.2020 - 01.2023
Program Director
The LI Kula Yoga & Wellness Center
01.2012 - 01.2018
Program Coordinator| Supervisor
SCO Family of Services
01.2007 - 01.2012
Service Coordinator | Medicaid Case Manager
Maryhaven Center of Hope
01.2001 - 01.2007
Bachelor's Degree - Social Work
Concordia College