Calyx
Desiree Kelley Goodman
Germantown,Maryland
Summary
Highly organized and dependable candidate adept at effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Possesses excellent problem-solving abilities, a strong desire to learn, and exceptional communication skills. Ready to contribute to team success and achieve positive results. Thrives on new challenges and is dedicated and enthusiastic in advancing organizational objectives. Results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance.
Overview
28
28
years of professional experience
Work History
Processing Manager
WASHINGTON HOME MORTGAGE
10.2011 - Current
- Maintain a pipeline of Conventional, FHA, VA, USDA and Jumbo purchase and refinances
- Manage the intake and processing from application through Underwriting
- Provided support to loan originator with preapprovals, income calculation and guideline review
- Research and review income, credit, employment, appraisals and property information
- Confer with underwriters to aid in resolving mortgage application problems
- Managed top levels of customer service with clients
Loan Processor
THE MORTGAGE LINK
06.1997 - 09.2011
- Helped grow a small mortgage broker office into a thriving business with multiple locations and a large network of loan officers
- Maintained a large pipeline of Conventional, FHA, VA and Jumbo purchase and refinances
- I assisted with all aspects of the loan process from set-up, compliance, application interviews and troubleshooting scenarios all while providing excellent customer service
- Skills: multitasking, Organizational Leadership, Providing Customer Service, Problem Solving, detail oriented
Education
Finance Program
UMBC
Baltimore, Maryland01.1997
Skills
- Multitasking
- Organizational Leadership
- Providing Customer Service
- Problem Solving
- Detail oriented
- Familiarity with financial and lending practices
- Ability to build rapport with clients
- Analytical and mathematical skills
- Excellent written and verbal communication skills
Workflow management
Customer follow-up
Problem solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Arive
Encompass
Timeline
Processing Manager
WASHINGTON HOME MORTGAGE
10.2011 - Current
Loan Processor
THE MORTGAGE LINK
06.1997 - 09.2011
Finance Program
UMBC
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