Desiree Korbs
Angola,NY
Summary
Healthcare leader with expertise in critical care and emergency services. Enhanced patient satisfaction and operational efficiency through strategic budget management and quality care system development. Dedicated to utilizing extensive knowledge of hospital operations to improve patient care and promote teamwork.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Case manager
Catholic Health System
Buffalo, NY
05.2024 - 07.2025
- Delivered comprehensive case management services, conducting intake, assessment, crisis intervention, advocacy, referral, and ongoing monitoring for families.
- Coordinated communication among clients, families, caregivers, social services, and other agencies to effectively address and meet client needs.
- Developed and maintained relationships with community resources and service providers.
- Contributed to interdisciplinary team meetings, collaboratively discussing and evaluating treatment options for clients.
Supervisor of Hospital Experience
Catholic Health System
Buffalo, New York
02.2021 - 05.2024
- Resolved staff conflicts and addressed patient concerns promptly to enhance service quality.
- Streamlined patient services by facilitating communication between departments.
- Implemented training programs to enhance staff development and improve service delivery.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Supported communication goals by adhering to company objectives.
Unit Manager/ Leader
Catholic Health-MHB
Buffalo, New York
02.2017 - 02.2021
- Managed daily operations of healthcare units for optimal efficiency.
- Directed nursing staff to ensure high-quality patient care standards.
- Coordinated staff schedules, ensuring alignment with patient care needs.
- Oversaw compliance with health regulations and safety protocols.
- Implemented training programs, enhancing onboarding for new healthcare personnel.
- Facilitated interdepartmental communication, strengthening team collaboration.
- Resolved patient and family concerns to promote satisfaction and trust.
- Provided guidance, coaching, and mentoring to staff members.
House Supervisor/ Hospital Experience Supervisor
Catholic Health MHB
Buffalo, New York
02.2015 - 02.2017
- Acted as a patient advocate by addressing concerns and ensuring quality care.
- Facilitated daily huddles on medical-surgical floors, improving team communication and coordination.
- Participated actively in the 'Patient Experience' Committee to enhance patient care and satisfaction.
- Adjusted house staffing assignments to maintain efficient operations.
- Resolved off-shift issues by collaborating with team members, ensuring seamless operations.
- Led the 'Reward and Recognition' committee to promote staff engagement and celebrate achievements.
- Collaborated on strategies within the 'Quiet At Night' Committee to enhance patient rest.
Emergency Department Supervisor / Manager
Kaleida Health
Buffalo, New York
10.2011 - 09.2014
- Supervised team of 90 employees, ensuring efficient daily operations and high-quality patient care.
- Managed employee review process, ensuring compliance with state and federal regulations and fostering staff development.
- I led the onboarding process to include recruitment, hiring and job development for the certified medical assistant in the emergency department.
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
- Coordinated the review and revision of operational policies in the ER department.
- Enhanced ED administration by analyzing data to identify areas for improvement, leading to strengthened operational protocols.
- Assisted with the achievement of departmental goals and objectives by instituting new processes and standards for emergency department patient care.
House Supervisor
Kaleida Health
Buffalo, New York
03.2006 - 10.2011
- Supervised team of medical support personnel to optimize patient care delivery.
- Partnered with team of Registered Nurses to enhance overall well-being of patients.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Acted as patient advocate and implemented total patient care through a team nursing process.
- Implemented floor assignments based on staffing evaluations to improve operational efficiency.
- Worked as part of team to ensure proper care using proper body mechanics and safety of patient.
- Prepared for HIPAA and JCAHO reviews.
Director of Emergency services
Niagara Falls Memorial Medical Center
Niagara Falls, New York
09.2003 - 12.2005
- Managed 40 employees, including RNs and PCAs, to optimize team performance and patient care.
- Developed and implemented staff training on trauma response to improve emergency readiness and patient outcomes.
- Co-chair for the emergency preparedness committee.
- Planned and implemented computer charting system with integrated patient tracking to enhance data accessibility and reporting.
- Managed departmental budget allocations, ensuring adherence to fiscal guidelines.
- Participated in the hospital performance improvement committee.
- Revision and update of unit policies, and procedures.
- Assisted in grant writing for SAFE program.
Emergency Department Staff nurse
Wilson Memorial Medical Center
Johnson City, New York
10.2001 - 09.2003
- Managed charge nurse duties, ensuring effective team coordination and patient care.
- Planning and caring for trauma patients.
- Management of cardiac patients in the chest pain unit.
- Obtained helicopter evacuation certification to ensure safe patient transport.
- Completed bio-terrorism training to enhance emergency preparedness skills.
- Team leader of performance Improvement committee.
- Contributed to organizational committee, enhancing departmental policies and procedures.
- Assisted in planning and implementing a computer charting system, improving documentation efficiency.
- Orientation of new staff, and students.
Staff RN PACU, GI Lab, Pre anesthesia Clinic
Providence Medical Center Hospital
Medford, Oregon
07.2000 - 10.2001
- Cared for patients in GI Lab, providing procedural assistance and administering conscious sedation.
- Assisted with preoperative procedures, preparing patients for surgery and enhancing surgical readiness.
- Conducted patient evaluations at preanesthesia clinic weekly.
- Hemodynamic monitoring with critical care patients post operatively.
- General post operative care including extubation.
- Supervised nursing staff in high-pressure environments, ensuring optimal patient care and team cohesion.
Staff Nurse Cardiac Catherization Lab
University Of Rochester Medical Center SMH
Rochester, New York
12.1996 - 07.2000
- Emergent care including defibrillation, and IABP care.
- Assist with treatment of acute myocardial infarction.
- Led nursing team in delivering patient care in fast-paced environment.
- Facilitated patient flow and optimized room turnover for efficient care delivery.
- Provided on-call support for urgent patient care needs, ensuring timely interventions during off hours.
- Chairman of the performance Improvement committee.
- Contributed to pediatric joint practice committee to ensure best practices in patient care.
Staff Nurse
University of Rochester Medical Center SMH
Rochester, New York
02.1995 - 12.1996
- Administered care and hemodynamic monitoring for liver transplant patients, supporting critical recovery needs.
- Managed care for post-operative CABG and valve patients, ensuring optimal recovery.
- Delivered comprehensive nursing care for general post-operative patients, promoting effective recovery in a hospital setting.
Education
Bachelor of Science - Nursing
Walden University
01-2014
Associate of Science - Nursing
Erie Community College
Williamsville, New York, USA01-1988
Skills
- Care coordination
- Patient advocacy
- Patient assessment
- Resource allocation
- Transition planning
- Care planning
- Program development
- Advanced cardiac life support (ACLS)
- Process improvement
- Budget management skills
- Medical ethics adherence
- Stakeholder engagement
- Electronic health records
Certification
- New York State Professional Registered Nurse Licensure
- Advanced Cardiac Life Support (ACLS) Certification
- Pediatric Life Support (PALS) Certification
Timeline
Case manager
Catholic Health System
05.2024 - 07.2025
Supervisor of Hospital Experience
Catholic Health System
02.2021 - 05.2024
Unit Manager/ Leader
Catholic Health-MHB
02.2017 - 02.2021
House Supervisor/ Hospital Experience Supervisor
Catholic Health MHB
02.2015 - 02.2017
Emergency Department Supervisor / Manager
Kaleida Health
10.2011 - 09.2014
House Supervisor
Kaleida Health
03.2006 - 10.2011
Director of Emergency services
Niagara Falls Memorial Medical Center
09.2003 - 12.2005
Emergency Department Staff nurse
Wilson Memorial Medical Center
10.2001 - 09.2003
Staff RN PACU, GI Lab, Pre anesthesia Clinic
Providence Medical Center Hospital
07.2000 - 10.2001
Staff Nurse Cardiac Catherization Lab
University Of Rochester Medical Center SMH
12.1996 - 07.2000
Staff Nurse
University of Rochester Medical Center SMH
02.1995 - 12.1996
Bachelor of Science - Nursing
Walden University
Associate of Science - Nursing
Erie Community College