Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Krautkramer

Desiree Krautkramer

SEATTLE,WA

Summary

Diligent customer service representative with a solid background in security. My expertise include switchboard operation, customer service, sales, data entry, package and order tracking, onsite event security, & concierge services.

Skilled in managing high-volume customer inquiries, data entry, and administrative duties.


Possesses excellent communication and organizational skills. I am used to dealing with diverse customer base.

Member of the Seattle City pedestrian advisory board.


Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Overview

14
14
years of professional experience

Work History

Security Officer

Securitas Security Services USA
01.2025 - Current

Unarmed Private Security Officer

FRONT DESK AGENT

Graduate Hotel Seattle
11.2023 - 01.2025
  • Handle cash, credit and debit card transactions accurately .Address billing issues on guest Folios.
  • Greet guests & provide assistance with check-in & stay issues.
  • Answer phones, emails and the direct guest request systems for in house guests.

SECURITY OFFICER

First Security/ Puget Sound Security/Pal American
02.2011 - 10.2023


  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Filled out accurate reports and logs. Controlled access to property and location.
  • Responded quickly to meet customer needs and resolve problems
  • Have worked doing burglary response and patrol and onsite security.
  • Company was sold and then sold and then sold.
  • Spent 5 years working the Mt Baker/Leschi Burglary response patrol
  • Several years doing residential onsite security.

ON SITE MGR FOR THE AWESOME LEGO EXHIBITION.

Rockefeller Productions
10.2021 - 01.2022
  • Took a few month break from my normal job to do seasons event job that paid much more.
  • Enhanced workforce skills through targeted instruction.
  • Managed daily operations as part of three person on site Mgt team for the exhibition for our Mgr in New York. The three on site Mgr team ran the day to day site.
  • Provided support for customers in person and on the phone.
  • Dealt with issues with the exhibit from broken pieces, to supply issues to ensuring we had the required security and COVID check staffers.


  • Reported on guest experiences to NY.
  • Maintained COVID precautions to keep the exhibit able to stay open. We never closed

Education

Bachelor of Science - JLA

Western Ct State University

Additional Classes Beyond My Degree

Seattle Central Community College

Skills

  • Customer Service ( Hotels, Resort, Retail, Security)
  • Switchboard & phone experience ( 2 yrs PBX operation, years of call center work)
  • In person and online customer service to include via phones, message systems, & email
  • Record and Report filing
  • Time management
  • Report writing
  • Incident reporting
  • CCTV surveillance
  • Access control management
  • Active shooter training
  • Emergency evacuation procedures
  • Patrol techniques
  • CPR, First Aid, AED
  • Training and mentoring

Timeline

Security Officer

Securitas Security Services USA
01.2025 - Current

FRONT DESK AGENT

Graduate Hotel Seattle
11.2023 - 01.2025

ON SITE MGR FOR THE AWESOME LEGO EXHIBITION.

Rockefeller Productions
10.2021 - 01.2022

SECURITY OFFICER

First Security/ Puget Sound Security/Pal American
02.2011 - 10.2023

Additional Classes Beyond My Degree

Seattle Central Community College

Bachelor of Science - JLA

Western Ct State University

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