Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Love

Garnerville,NY

Summary

Accomplished leader with a proven track record at Sephora, adept in sales management and staff motivation. Excelled in enhancing team performance and client satisfaction through effective training and high emotional intelligence. Demonstrated excellence in multitasking and team leadership, significantly contributing to sales growth and operational efficiency.

Overview

4
4
years of professional experience

Work History

Sales and Service Team Leader

Sephora
Nanuet, NY
11.2024 - Current
  • Head of eventing across all brands
  • Developed and implemented engaging activities to drive results.
  • Ensured the team was well-prepared weekly for events and knowledgeable about offerings.
  • Provided guidance and support to sales and service team members, ensuring their performance met organizational objectives.
  • Facilitated communication of new items and brands in store to the team
  • Identified training needs of sales and service team members, developed plans for improvement and conducted training sessions as needed.
  • Monitored sales activities, tracked results and provided feedback to staff on a regular basis.
  • Managed budgets for the sales and services department including tracking expenses against budget allocations.

Sales and Service Coordinator

Sephora
Nanuet, NY
11.2022 - 11.2024
  • Responsible training multiple new Beauty Advisors on the cash wrap.
  • Educating Beauty Advisors on loyalty programs.
  • Coaching Beauty Advisors on engaging with clients and providing exceptional client service.
  • Effectively constantly abiding by sephora values.
  • Setting a performanve standard and leading by example.
  • Assisting in banking processes such as change orders and opening and closing registers.
  • Delegated work to staff, setting priorities and goals.
  • Supported sales team members to drive growth and development.
  • Trained staff on customer service standards and practices.

Intermin Sales and Service Team Leader

Sephora
Woodcliff Lake, NJ
07.2024 - 08.2024
  • Key Holder.
  • Support and coached team members in selling, service, and operations.
  • Drove results by monitoring and analyzing data.
  • Made reliable and timely decisions to take the organization ahead.
  • Calculated KPIs and introduced action plans to elevate the client experience.
  • Operating with energy and passion to keep the team motivated.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.

Part Time Realtor

Keller Williams
New City, NY
01.2023 - 03.2024
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Scheduled home viewings with potential buyers.
  • Scheduled and attended weekly appointments with clients.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Researched and determined competitive market price.
  • Organized open houses and other events to promote properties for sale.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Generated leads through networking activities, cold calling prospects, referrals.

Beauty Advisor

Sephora
Nanuet, NY
10.2021 - 11.2022
  • Providing a personalized and engaging experience to clients.
  • Leveraging in-depth product knowledge.
  • Scheduling Appointments and Services.
  • Participated in the inventory process to minimize shrinkage and ensure accuracy of stock management.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ensured that all displays were neat and organized at all times.
  • Developed strong team and trained employees if required.
  • Assist in pricing and marketing techniques.
  • Met credit card and sale goals monthly.

Education

Bachelor of Arts - Psychology

William Paterson University of New Jersey
Wayne, NJ

Bachelor of Arts - Psychology

Felician University
Lodi, NJ

Skills

  • Problem solving
  • Attention to detail
  • Microsoft Office (Excel, Word)
  • Goal oriented
  • Conflict resolution
  • Processing payments
  • Customer satisfaction
  • Sales management
  • Staff training and motivation
  • Sales training
  • Multitasking Abilities
  • Team leadership
  • Ability to delegate
  • Team management

Timeline

Sales and Service Team Leader

Sephora
11.2024 - Current

Intermin Sales and Service Team Leader

Sephora
07.2024 - 08.2024

Part Time Realtor

Keller Williams
01.2023 - 03.2024

Sales and Service Coordinator

Sephora
11.2022 - 11.2024

Beauty Advisor

Sephora
10.2021 - 11.2022

Bachelor of Arts - Psychology

William Paterson University of New Jersey

Bachelor of Arts - Psychology

Felician University

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Desiree Love