Taina Cruz
Saint Cloud
Summary
Goal-oriented team leader with strong problem-solving and public speaking skills. Proven ability to train new team members and enhance customer engagement in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales and Service Team Leader
Clear
Orlando
2023.08 - Current
- Experience engaging with customers in busy, fast-paced environments.
- Upselling and overcoming objections in a friendly, professional way.
- Excellent communication skills for greeting, answering questions, and resolving concerns.
- Trained new team members on product knowledge and service protocols.
- Coordinated daily operations to ensure efficient workflow and service delivery.
Sales Associate
American Eagle Outfitters, Inc
Orlando
2021.07 - 2023.07
- Demonstrated product knowledge during customer interactions.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Cotton on
Orlando
2019.02 - 2021.05
- Assisted customers with product selections and inquiries.
- Supported promotional events by setting up displays and signage.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Science - Forensic Science
Valencia College
Orlando, FL2026-05
High School Diploma -
Freedom High
Orlando, FL2022-05
Skills
- Problem solving
- Public speaking
- Goal oriented
- Time management
- Product knowledge
- Customer engagement
- Task prioritization
- Team management
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Bridges to bright future scholarship recipient
Timeline
Sales and Service Team Leader
Clear
2023.08 - Current
Sales Associate
American Eagle Outfitters, Inc
2021.07 - 2023.07
Sales Associate
Cotton on
2019.02 - 2021.05
Associate of Science - Forensic Science
Valencia College
High School Diploma -
Freedom High