Desirée Love Johnson
Converse,TX
Summary
Dynamic professional with extensive experience in customer service and technical support, notably at Charter Communications. Proven ability in relationship management and project management, achieving exceptional scores in career progression. Skilled in Microsoft Office and other programs, with a strong focus on client satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Caterer/Chef
Love Bites
01.2005 - Current
- Privately owned event catering service.
DOJ Rep II
Charter Communications- Spectrum
San Antonio, United States
11.2021 - 04.2025
- Provided technical support for our field and maintenance technicians.
- With combined applied career training, critical thinking and an abundance of job tools, assisted with many Field Operations tasks.
- Some included, but were not limited to phone installation and provisioning, service order completions, order and ticket submissions, technical and subscriber liaison.
- Assisted in both residential and business subscribers.
- Proudly completed DOJ Representative Career Progression for both Rep II and III, completed all assessments and exams with exceptional scores, and maintained 3 consecutive months of passing score cards according to department standards.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Collaborated with team members to identify areas of improvement in customer service processes.
Customer Service Representative/Call Center
Conn's HomePlus
San Antonio, United States
02.2020 - 03.2020
- Collections, billing, account maintenance.
Customer Care Representative III
Cablevision/Optimum
Newark, United States
01.2006 - 09.2015
- Escalations team member, escalated billing resolutions, special accounts maintenance/support
Military Service
United States Army Reserve
07.1998 - 06.2006
- Branch: Army
- Service Country: United States
- Rank: E5
- Mortuary Affairs
- Automated Logistics
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Customer Support Representative II
EchoStar/Dish Technologies
Pine Brook, United States
11.2004 - 12.2005
- Account maintenance, technical support, billing support, sales support
Customer Service/Technical Support Agent
Verizon
Union, United States
06.2000 - 08.2004
- Account maintenance, technical support.
Education
Some college - Nursing
Bloomfield College
Bloomfield, NJ01.1997
Skills
- Analysis skills
- Word processing
- Microsoft Office
- Computer operation
- Customer service
- Catering
- Sales Management
- Customer Relationship Management
- Leadership
- Technical support
- CRM software
- Recruiting
- Event Planning
- Executive Administrative experience
- Project management
- Business Development
- Military
- Relationship Management
- Experience working with students
- Employee orientation
- Intake
- Account Management
Military Service
Army, United States, E5, 07/01/98, 06/01/06, Mortuary Affairs, Automated Logistics
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
DOJ Rep II
Charter Communications- Spectrum
11.2021 - 04.2025
Customer Service Representative/Call Center
Conn's HomePlus
02.2020 - 03.2020
Customer Care Representative III
Cablevision/Optimum
01.2006 - 09.2015
Caterer/Chef
Love Bites
01.2005 - Current
Customer Support Representative II
EchoStar/Dish Technologies
11.2004 - 12.2005
Customer Service/Technical Support Agent
Verizon
06.2000 - 08.2004
Military Service
United States Army Reserve
07.1998 - 06.2006
Some college - Nursing
Bloomfield College
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