Desiree Madrid
Albuquerque,NM
Summary
Versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Well-qualified Healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Proactive worker committed to helping provide top-notch patient care. Skilled at treatments with knowledge of patients. Fantastic attention to detail and multitasking abilities. Proficient and caring Nursing team member offering over years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA (Clinicals)
Genie Healthcare
05.2021 - 11.2023
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing and equipment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Physical Therapy Aide
Physical Therapy Center of Las Vegas, NM
08.2019 - 03.2021
- Assisted therapists in implementing treatment plans and exercises for patients.
- Maintained cleanliness and organization of therapy rooms and equipment.
- Scheduled patient appointments and managed intake procedures efficiently.
- Provided support to patients during therapeutic exercises and mobility training.
- Recorded patient progress notes accurately for therapist review.
- Educated patients on proper exercise techniques and safety precautions.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Recorded patient status in progress notes.
Beverage Cart Attendant
Puerto Del Sol Golf Course
05.2018 - 07.2019
- Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers’ questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Checked guests’ identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate of Applied Science - Nursing
Clovis Community College
Clovis, New Mexico, NM12-2025
Bachelor of Science - Practical Nursing
New Mexico Highlands University
Las Vegas, NM2021
Skills
- Patient-focused care
- Patient privacy
- Dementia and Alzheimer's knowledge
- Measuring bodily fluids
- Documenting behaviors
- Supporting personal needs
- Recording vital signs
- Transporting patients
- Direct patient care
- Patient management
- Observing responses
- Quality control
- Beverage assembly
- Order taking
- Beverage preparation
- Menu memorization
- Item promotion
- Cash handling expert
- Point of sale knowledge
Certification
- First Aid Certification
- Certified Nurses Aide
- BLS
- Mental Health Aid
- Licensed Practical Nurse
Timeline
CNA (Clinicals)
Genie Healthcare
05.2021 - 11.2023
Physical Therapy Aide
Physical Therapy Center of Las Vegas, NM
08.2019 - 03.2021
Beverage Cart Attendant
Puerto Del Sol Golf Course
05.2018 - 07.2019
Associate of Applied Science - Nursing
Clovis Community College
Bachelor of Science - Practical Nursing
New Mexico Highlands University