Desiree Malone
Hutto,Texas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Probation Officer
Travis County CSCD
04.2016 - 11.2023
- Maintains compliance with legal procedures and policies
- Organized case management and documentation
- Builds rapport with clients through listening, empathy, and providing accurate information
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.
- Evaluated people on probation to determine best course of rehabilitation.
- Conducted investigations into violations and other allegations.
- Mentored new probation officers, sharing knowledge and expertise to ensure their success in managing caseloads effectively.
- Collaborated with treatment providers to ensure seamless delivery of services for probationers, resulting in improved outcomes.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
Client Service Representative
Financial Corporation Of America
12.2005 - 04.2016
- Provided administrative support to the President, Vice President of the company
- Managed the payment processing operations
- Streamlined the mail in and out process
- Receptionist
- Maintained accurate record-keeping with proactive attention to client information updates.
- Increased financial accuracy through meticulous record-keeping and data entry tasks.
- Reduced errors in inventory management through diligent oversight and accurate data entry.
- Completed clerical and data entry tasks to optimize financial procedures.
Education
Bachelor's of Science - Criminal Justice - Corrections
Texas State University
Associate of Applied Science - Criminal Justice
Austin Community College
Skills
- Peer coaching
- Motivational Interviewing
- Problem - Solving and decision - making
- Collaborative
- Case Planning
- Case Management
- Exceptional communicator
- Efficiency
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Probation Officer
Travis County CSCD
04.2016 - 11.2023
Client Service Representative
Financial Corporation Of America
12.2005 - 04.2016
Associate of Applied Science - Criminal Justice
Austin Community College
Bachelor's of Science - Criminal Justice - Corrections
Texas State University
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