Desiree Mancera
el paso
Summary
With a strong background in sales and exceptional receptionist skills, I bring a unique blend of customer service excellence, organizational prowess, and persuasive communication to any role. My experience in sales has honed my ability to identify customer needs, build lasting relationships, and achieve sales targets consistently. My multitasking abilities, attention to detail, and proactive approach ensure that I can effectively support both sales initiatives and administrative functions, making me a valuable asset to any team. Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Very concerned to provide superlative results for customers and employers alike.
Overview
4
4
years of professional experience
Work History
Call Representative
Alorica
El Paso
08.2024 - Current
- Managed high-volume inbound calls to assist customers with inquiries.
- Documented customer interactions accurately in the company database.
- Resolved customer complaints effectively to ensure satisfaction.
- Collaborated with team members to streamline communication processes.
- Provided product information and support to enhance customer experience.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Luxury Sales Associate
MCM
San Marcos
11.2023 - 01.2024
- Processed transactions efficiently, ensuring accurate pricing and inventory management.
- Handled customer complaints professionally, resolving issues promptly to maintain brand reputation and client satisfaction.
- Coordinated with other departments within the store to optimize cross-selling opportunities for an enhanced shopping experience.
- Managed client appointments and ensured timely follow-ups, demonstrating attentiveness to each individual''s needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Luxury Sales Associate
Kay Jewlers
Austin
10.2022 - 11.2023
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained visual merchandising standards to create an appealing store environment for customers.
- Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Increased store revenue by consistently meeting and exceeding sales targets.
- Enhanced client satisfaction by providing personalized recommendations and attentive service.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Associate
Sunglass Hut
Buda
08.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other store locations.
Education
Current. Student - Nursing
Houston Community College
Houston, TX05.2027
Skills
- Meeting Sales Goals
- Strong Negotiation skills
- Sales Techniques
- Adaptability
- Teamwork
- Problem solving
- Time Management
- Critical Thinking
- Creativity
- Leadership
- Communication Skills
- Strong product knowledge
- Appointment Scheduling
- Luxury Brand Understanding
- Exceptional customer service
- Store maintenance
- Clienteling skills
- Cash Handling
- Excellent customer service
- Data Entry
- Scheduling
- Greeting and Seating Clients
- File Management
- Document Control
Languages
spanish
Timeline
Call Representative
Alorica
08.2024 - Current
Luxury Sales Associate
MCM
11.2023 - 01.2024
Luxury Sales Associate
Kay Jewlers
10.2022 - 11.2023
Sales Associate
Sunglass Hut
08.2021 - 10.2022
Current. Student - Nursing
Houston Community College