DESIREE MARSHALL
San Antonio,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
1
1
Certification
30
30
years of professional experience
Work History
LICENSED FUNERAL DIRECTOR/EMBALMER
Lewis Funeral Home
San Antonio, TX
09.2013 - Current
- Collaborated with departments to ensure timely and accurate completion of all necessary paperwork, enhancing service delivery.
- Prepared deceased for viewing including embalming, dressing, and cosmetology.
- Facilitated pre-need arrangements by helping customers select appropriate merchandise and services.
- Adhered to all health codes, safety standards and applicable laws pertaining to the operation of a funeral home.
- Facilitated pre-need arrangements, guiding customers in selecting appropriate merchandise and services to meet their needs.
- Ensured compliance with health codes, safety standards, and applicable laws in funeral home operations, maintaining high service quality.
MANAGER OF RETAIL OPERATIONS/STORE MANAGER/ ARTIST
MAC Cosmetics
San Antonio, TX
09.1996 - 06.2013
- Oversaw multiple store openings from planning through successful launch, ensuring operational readiness and team alignment.
- Led and mentored 11–25 managers, achieving double-digit gains in efficiency and productivity.
- Recruited, onboarded, cross-trained, and developed employees to build high-performing, agile teams.
- Conducted performance evaluations and coaching to strengthen accountability, engagement, and career growth.
- Managed daily operations, including scheduling, budgeting, staffing, and resource allocation.
- Facilitated manager meetings to reinforce policies, compliance, and operational expectations.
- Controlled costs and managed budgets to meet financial targets, improve profitability, and support business growth.
- Managed inventory systems to optimize stock levels and reduce excess merchandise.
- Analyzed sales data and implemented marketing strategies to increase brand visibility and attract customers.
- Resolved customer concerns promptly while maintaining high service standards and customer satisfaction.
- Led team in implementing new marketing strategies to enhance brand visibility.
- Developed training programs for staff, improving product knowledge and customer service skills.
Education
ASSOCIATE IN SCIENCE (A.S.) - MORTUARY SCIENCE
San Antonio College
San Antonio05-2015
Skills
- Store operations management expertise
- Merchandise planning
- Relationship building
- Documentation and reporting
- Family counseling services
- Performance analysis
- Cultural competence
- Customer service
- Team leadership
- Verbal and written communication
- Time management
Certification
Licensed Funeral Director-Texas Funeral Service Commission, Licensed Embalmer-Texas Funeral Service Commission, Limited Lines- Insurance- Texas Department of Insurance, Estee Lauder Companies at Vassar College Management Program
Timeline
LICENSED FUNERAL DIRECTOR/EMBALMER
Lewis Funeral Home
09.2013 - Current
MANAGER OF RETAIL OPERATIONS/STORE MANAGER/ ARTIST
MAC Cosmetics
09.1996 - 06.2013
ASSOCIATE IN SCIENCE (A.S.) - MORTUARY SCIENCE
San Antonio College