Cori Wallace
Myrtle Beach,SC
Summary
At Goldfinch Funeral Home, I leveraged embalming expertise and compassionate communication to enhance service satisfaction, developing strong community partnerships and innovating marketing strategies that significantly improved client retention. Trained in green funeral practices, I also spearheaded a Community Hospice program, demonstrating a commitment to multicultural sensitivity and legal compliance. Bringing a highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Funeral Director/ Embalmer
Goldfinch Funeral Home
03.2006 - Current
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Performed embalming procedures and updated case study reports.
- Communicated with insurance companies to secure death benefits for payment of services.
- Drafted and published obituaries per week on behalf of families served.
- Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
- Upheld high ethical standards while working closely with medical professionals regarding autopsies and tissue donations if required.
- Assisted families in choosing appropriate clothing or memorial items for their loved ones after the embalming process.
- Completed death certificates, burial permits and other legal documents for families.
- Developed a Community Hospice program for our five locations. And also hosted many other local events for First Responders, clergy and many of our other community partners.
Certified Nursing Assistant
Intrepid Home Health
01.2002 - 09.2005
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
No Degree - General Studies
I have three years towards a bachelors degree that I did not complete. I decided to go to Mortuary Schoool at this point.
Associate of Science - Funeral Directing And Embalming
09.2005
Skills
- Family Support
- Multicultural Sensitivity
- Funeral planning
- Legal Compliance
- Service Coordination
- Embalming expertise
- Pre-need Arrangements
- Funeral Etiquette
- Urn selection
- Religious Customs
- Memorialization Options
- Empathetic
- Compassionate communication
- Customer Response
- Mortuary operations
- Cremation services
Accomplishments
- Coordinated and conducted over 100 military funerals.
- Conducted over 300 pre-need counseling session each in the last 18 years.
- Crematory Certified
- Hospice Program coordinator and developer
Certification
- Licensed Funeral Director/ Embalmer - 2006- present
Timeline
Licensed Funeral Director/ Embalmer - Goldfinch Funeral Home
03.2006 - Current
Certified Nursing Assistant - Intrepid Home Health
01.2002 - 09.2005
Rocklin Community College - No Degree, General Studies
Mid America College of Funeral Service - Associate of Science, Funeral Directing And Embalming
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