Desiree McCarty
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in dispatch/call center industry. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Kia Connect Specialist
Agero
Remote, TX
06.2023 - Current
- Provide remote support to customers experiencing technical difficulties.
- Maintain records of troubleshooting activities and customer interactions.
- Identify root causes of technical issues and develop solutions.
- Collaborate with other departments to ensure timely resolution of customer inquiries.
- Create detailed reports outlining the scope of work completed and recommendations for further action.
Temp Agency/HCTRA
Harris County Toll Road Authority
Houston, TX
04.2022 - 01.2025
- Reviewed and updated account information in a company computer system.
- Reviewed source documents to locate required data for entry.
- Gathered and documented statistical information to generate reports.
- Identified and reported data entry errors.
Dispatcher/Customer Service
TrustRide Medical Transportation LLC
Houston, TX
02.2022 - 04.2022
- Addressed questions, problems or requests for service or equipment.
- Scheduled and dispatched over 175 daily assistance calls based on appointment time
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Commissioned Officer
Brosnan Risk Consultants
Houston, Tx
07.2021 - 02.2022
- Documented security-related situations and submitted in-depth reports to superiors.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
Armed Security Officer
GardaWorld Security
Lake Charles, LA
02.2019 - 02.2021
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Call Taker
Acute Medical Services
Houston, Tx
12.2018 - 02.2019
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Answered up to 200 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Personal Care Assistant
Direct Care Staff
Lake Charles, LA
07.2015 - 11.2017
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
Cashier/Jewelry Associate
Walmart
Lake Charles, LA
05.2013 - 10.2017
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Education
High -
Alfred M. Barbe High School
Lake Charles, LA05.2011
Skills
- Organizational skills
- Data Entry
- Customer service-oriented
- Excellent communication skills
- Multi-line phone proficiency
Timeline
Kia Connect Specialist
Agero
06.2023 - Current
Temp Agency/HCTRA
Harris County Toll Road Authority
04.2022 - 01.2025
Dispatcher/Customer Service
TrustRide Medical Transportation LLC
02.2022 - 04.2022
Commissioned Officer
Brosnan Risk Consultants
07.2021 - 02.2022
Armed Security Officer
GardaWorld Security
02.2019 - 02.2021
Call Taker
Acute Medical Services
12.2018 - 02.2019
Personal Care Assistant
Direct Care Staff
07.2015 - 11.2017
Cashier/Jewelry Associate
Walmart
05.2013 - 10.2017
High -
Alfred M. Barbe High School