Antonio Rodriguez
Tucson,AZ
Summary
Dynamic Kia Connect Specialist at Agero, recognized for exceptional customer service and issue resolution. Ranked second in performance for 2024, consistently achieving bonuses. Leveraged strong work ethic and expertise in stolen vehicle protocols to enhance safety. Previous experience managing multiple businesses enriched my skills in customer training and performance analysis.
Overview
28
28
years of professional experience
Work History
Kia Connect Specialist
Agero
Tucson, AZ
05.2023 - Current
- Supported Kia Connect customers with exceptional service and timely issue resolution.
- Trained on stolen vehicle protocols to enhance safety measures.
- Ranked second in Kia Connect performance for 2024, reflecting dedication and expertise.
- Achieved monthly bonuses consistently, demonstrating top-tier team performance.
- Exhibited strong work ethic and rapid learning capabilities throughout tenure.
- Managed multiple businesses over 15 years prior to joining Agero, gaining valuable experience.
Athletic Director
Benson High School
Benson, Arizona
10.2020 - 10.2022
- Organized athletic events and competitions for student participation and engagement.
- Managed sports team budgets and equipment inventory effectively.
- Coordinated schedules for practices, games, and facility usage.
- Communicated with coaches, students, and parents regarding athletic policies.
- Promoted sportsmanship and teamwork among athletes during events.
- Implemented safety protocols to ensure a secure environment for all participants.
- Evaluated team performance and provided feedback for improvement opportunities.
- Developed and managed athletic budgets.
- Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
- Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
- Reviewed student grades for eligibility reasons and collected paperwork concerning annual physicals.
Manging Partner Owner
The Print Room
Tucson, Arizona
10.2008 - 10.2020
- Managed day to day business
- Hiring and firing.
- Managed sales team of 3, worked with sales force to manage all day to day interactions with customers
- Communicated with over 150 plus customers
- Visited with customers weekly to make sure all needs were being met or what we could do better to serve them
- Completed all ordering for the store of supplies needed to complete the daily tasks and jobs of the store
General Manager of Operations
Advanced Reprographics
Tucson, AZ
02.2003 - 10.2008
- Managed daily operations for a large format printing and reprographics company.
- Developed and implemented efficient workflow processes across various departments.
- Coordinated with clients to ensure timely completion of print projects.
- Oversaw inventory management and supply chain logistics for materials and equipment.
- Collaborated with sales teams to align production capabilities with client needs.
- Monitored quality control measures to maintain high standards in production output.
- Facilitated communication between departments to enhance operational efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
Plotting Manager
The Print Room
Tucson, Arizona
02.1998 - 02.2003
- Oversaw daily operations and workflow management in print production environment.
- Collaborated with team to ensure quality standards in printed materials.
- Trained staff on equipment usage and safety protocols for printing processes.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
High School Diploma -
Cochise College
Douglas, AZSkills
- Customer service
- Issue resolution
- Stolen vehicle protocols
- Customer training
- Performance analysis
- Vehicle connectivity
Timeline
Kia Connect Specialist
Agero
05.2023 - Current
Athletic Director
Benson High School
10.2020 - 10.2022
Manging Partner Owner
The Print Room
10.2008 - 10.2020
General Manager of Operations
Advanced Reprographics
02.2003 - 10.2008
Plotting Manager
The Print Room
02.1998 - 02.2003
High School Diploma -
Cochise College
Similar Profiles
MICHAEL VOLPONEMICHAEL VOLPONE
CLIENT SUCCESS MANAGER at AgeroCLIENT SUCCESS MANAGER at Agero
Jason MooreJason Moore
Senior Client Success Manager at AgeroSenior Client Success Manager at Agero
MELANIE GUZMANMELANIE GUZMAN
CUSTOMER SERVICE at AgeroCUSTOMER SERVICE at Agero
Melissa LeinbachMelissa Leinbach
Kia Escalated Case Specialist at AgeroKia Escalated Case Specialist at Agero
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks