Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Desiree Mejia

Sterling,VA

Summary

Experienced clinical coordinator adept at overseeing and optimizing clinical operations. Demonstrated proficiency in coordinating schedules, managing resources, and ensuring compliance with regulatory standards. Skilled in fostering teamwork and communication among healthcare professionals to deliver high-quality patient care.

Overview

4
4
years of professional experience

Work History

Sleep Clinic Coordinator

Comprehensive Sleep Care Center
Lansdowne, VA
10.2024 - Current
  • Organized patient appointments, maintained accurate records, and monitored the progress of patients.
  • Collaborated with physicians to ensure proper diagnosis and treatment of sleep disorders.
  • Coordinated with insurance companies regarding authorization for sleep studies.
  • Provided administrative support to the medical staff, including scheduling, data entry and filing.
  • Responded to patient inquiries in a timely manner while providing excellent customer service.
  • Coordinated patient scheduling to optimize clinical workflow and improve patient care.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Service Team Leader

Chipotle Grill
Reston, VA
02.2021 - 05.2024
  • Developed, implemented, and monitored quality assurance standards for the service team.
  • Oversaw inventory control procedures in order to ensure adequate stock levels at all times.
  • Implemented systems for tracking customer inquiries, orders, returns, complaints.
  • Provided leadership and guidance to service team in order to ensure customer satisfaction.
  • Identified training needs for employees based on their job roles and responsibilities.
  • Handled escalated calls from customers when necessary in order to provide satisfactory resolution.
  • Trained new employees on company policies and procedures.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assists with miscellaneous office administration duties, such as banking, cash handling policies and responsibilities, and office paperwork.

Education

High School Diploma -

South Lakes High School
Reston, VA
06-2022

Skills

  • Patient scheduling
  • Insurance verification
  • Customer service
  • Problem solving
  • Time management
  • Employee training
  • Office administration
  • Patient records administration

Languages

Spanish
Professional
English
Full Professional

Timeline

Sleep Clinic Coordinator

Comprehensive Sleep Care Center
10.2024 - Current

Service Team Leader

Chipotle Grill
02.2021 - 05.2024

High School Diploma -

South Lakes High School

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