Desiree N. Harris
Newark
Summary
Organized Administrative and Customer Service Professional with over eight years of experience in clerical operations and customer support. Expertise in managing sensitive records, coordinating schedules, and resolving issues in high-volume environments. Demonstrates reliability and attention to detail, ensuring effective communication and thorough follow-through.
Overview
10
10
years of professional experience
Work History
Customer Service II
Employee’s Retirement System of Georgia
Atlanta
02.2024 - Current
- Respond to member inquiries by phone and written correspondence with accuracy and professionalism.
- Built strong customer relationships through active listening and clear communication.
- Assist with administrative functions including intake processing, documentation review, and issue resolution.
- Schedule appointments, manage calendars, and coordinate internal communications.
- Maintain confidential employee and member records in electronic and physical filing systems.
- Tracked data and reviewed documentation to ensure adherence to procedural compliance.
- Guided employees on retirement and benefits programs, ensuring compliance with state policies.
Customer Service Dispatcher
Refrigit
Newark
10.2020 - 01.2024
- Answered emergency and non-emergency service calls, prioritizing dispatch requests to ensure timely responses.
- Coordinated schedules, monitored routes, and updated delivery status logs.
- Maintained accurate records using internal software systems.
- Communicated with drivers, management, and customers to effectively resolve service issues and enhance overall service delivery.
- Achieved consistent customer satisfaction through effective service in a fast-paced environment.
Customer Relations Specialist III
Programs for Parents
Newark
09.2020 - 01.2024
- Managed front desk operations including phone coverage, visitor intake, and scheduling.
- Maintained electronic and paper filing systems for client and financial records.
- Drafted professional emails, memos, and internal correspondence.
- Assisted with bookkeeping, payment processing, and account reconciliation.
- Resolved customer concerns with empathy, discretion, and professionalism.
- Supported management with reports, presentations, and administrative coordination.
- Maintained confidentiality of sensitive personal and financial information.
Customer Service Representative
GHCM
Newark
08.2018 - 08.2020
- Handled high volume inbound customer inquiries with accuracy and efficiency.
- Processed payments and refunds while safeguarding confidential data.
- Monitored accounts, identified discrepancies, and ensured timely resolution.
- Assisted with payroll support and maintained employee activity records.
- Improved workflow efficiency through organized tracking systems.
Debt Specialist
TD Bank
Newark
01.2016 - 06.2018
- Communicated with customers to negotiate payment arrangements and resolve delinquent accounts.
- Updated client files, tracked payment plans, and prepared account summaries.
- Analyzed account data to determine appropriate recovery actions.
- Consistently exceeded performance targets while maintaining customer trust.
- Provided clerical support including mail processing and documentation review.
Education
High School Diploma -
Newark Technical School
Newark, NJ01.2006
Associate Degree -
Southern New Hampshire University
Skills
- Administrative and clerical operations
- Customer service and conflict resolution
- Claims intake and documentation review
- Policy interpretation and procedural compliance
- Scheduling and calendar management
- Data entry and records management
- Confidential file handling
- Payroll documentation coordination
- Microsoft Office and office systems
- Microsoft Word
- Excel
- Outlook
- Data entry and spreadsheet management
- Multi line phone systems
- Electronic records systems
Timeline
Customer Service II
Employee’s Retirement System of Georgia
02.2024 - Current
Customer Service Dispatcher
Refrigit
10.2020 - 01.2024
Customer Relations Specialist III
Programs for Parents
09.2020 - 01.2024
Customer Service Representative
GHCM
08.2018 - 08.2020
Debt Specialist
TD Bank
01.2016 - 06.2018
High School Diploma -
Newark Technical School
Associate Degree -
Southern New Hampshire University