Desiree Ontiveros
El Paso
Summary
Dynamic professional with extensive experience in patient care and referral coordination at La Mente Behavioral Health. Proven ability to manage patient scheduling and maintain accurate medical documentation while ensuring compliance with HIPAA regulations. Exceptional problem-solving skills and a commitment to delivering outstanding customer service enhance patient experiences and streamline operations.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
3
3
years of professional experience
Work History
Referral Coordinator/TMS Technician
La Mente behavioral health
El Paso
03.2023 - Current
- Stayed current on community-based resources and services useful to patients.
- Coordinated patient referrals to specialists and other healthcare services.
- Called patients to schedule appointment from outside referrals
- Recorded observations and baseline measurements to maintain accurate medical records.
- Generated detailed documentation for all modifications made to the TMS system.
- Provided technical support to customers regarding the TMS system.
- Treated patients with TMS treatment
Instacart Shopper
Instacart
El Paso
05.2022 - Current
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned products using hand-held scanners.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Greeted customers and responded to inquiries in a friendly and professional manner.
Delivery Driver
Papa John's Pizza
El Paso
08.2022 - 05.2023
- Navigated routes with relevant map programs and GPS systems.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Promoted positive customer service by delivering on-time delivery and fully resolving issues.
Education
Associate of Arts - Nursing
El Paso Community College
El Paso, TX08-2027
High School Diploma -
Jm Hanks High School
El Paso, TX06-2018
Skills
- Patient care
- Medical documentation
- Referral coordination
- Customer service
- Time management
- Problem solving
- Referral wait list management
- Patient scheduling
- Medical scheduling
- Multi-line telephone operation
- Outbound calls
- HIPAA regulations
- Insurance verification
- Pre-authorizations
- Referral tracking
Timeline
Referral Coordinator/TMS Technician
La Mente behavioral health
03.2023 - Current
Delivery Driver
Papa John's Pizza
08.2022 - 05.2023
Instacart Shopper
Instacart
05.2022 - Current
Associate of Arts - Nursing
El Paso Community College
High School Diploma -
Jm Hanks High School