Desiree Owens
Chicago,IL
Summary
Demonstrated exceptional customer service and medical terminology knowledge, significantly improving medical records management efficiency. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Receptionist
City View
Cicero, IL
02.2020 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Medical Manager
Aperion Care
Palatine, IL
11.2017 - 02.2020
- Coordinated multidisciplinary care efforts to provide comprehensive support for patients with complex medical needs.
- Developed targeted intervention programs to address specific healthcare needs of at-risk patients and reduce overall costs.
- Implemented data-driven decision-making processes in medical management, leading to more accurate diagnoses and better patient outcomes.
- Collaborated with clinical teams to design effective treatment plans, ensuring optimal outcomes for patients.
- Increased patient satisfaction rates by fostering a supportive environment that prioritized clear communication and timely response to concerns.
- Conducted regular performance evaluations for team members, identifying strengths, areas for improvement, and creating tailored development plans.
- Directed staff training sessions on relevant topics such as new treatment protocols or regulatory updates to ensure consistent application of best practices throughout the organization''s medical management efforts.
Education
Simpson Academy For Young Women
Chicago, IL06.2014
Skills
- CPR
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Medical Terminology
Timeline
Receptionist
City View
02.2020 - 07.2024
Medical Manager
Aperion Care
11.2017 - 02.2020
Simpson Academy For Young Women