Desiree Pagan
Bull Valley,IL
Summary
Results-driven Contracts Specialist and Operations Assistant
experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Assistant
Stogsdill Tile
Remote
01.2023 - Current
- Coordinate day-to-day administrative operations, including data collection, formatting, and reporting, ensuring accuracy and timely delivery of key insights.
- Manage document control processes by creating, organizing, and retrieving quotes, proposals, and reports to support internal and external communications.
- Analyzed inbound contracts for pricing accuracy and regulatory adherence, supporting procurement and legal teams with risk assessment and process alignment.
- Provided operational support to senior leadership, including Directors and Executives, by managing inboxes, coordinating document reviews, and facilitating timely approvals.
- Support budgeting and procurement functions by compiling financial data, preparing purchase orders, and tracking office supplies and equipment needs.
- Serve as a key communication liaison between internal teams, clients, and vendors, while driving process improvements and providing certified Notary services.
- Recruit full-time and part-time workers
- Coordinated inventory management processes to enhance stock accuracy and streamline operations.
- Developed and maintained efficient filing systems for project documentation and communications.
- Process payroll weekly for around 11 employees or more
Service Contract Specialist
CDW
Remote
11.2015 - 05.2024
- Evaluated contract terms to ensure compliance with organizational policies and regulations.
- Managed over 10 new contracts daily along with current contracts
- Negotiated pricing and service agreements to optimize vendor relationships and enhance procurement strategies.
- Developed and maintained contract templates to streamline processes and improve efficiency.
- Collaborated with cross-functional teams to assess project requirements and align contract deliverables.
- Conducted risk assessments on contractual obligations, mitigating potential issues before execution.
- Led training sessions for staff on contract management best practices, enhancing team capabilities.
- Implemented process improvements that reduced turnaround time for contract approvals significantly.
- Analyzed market trends to inform strategic sourcing decisions and drive cost savings initiatives.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
- Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
Education
Bachelor of Science - Human Resources, Business Management
Columbia College of Missouri
IL09.2009
Associate of Science - Business Management
McHenry County College
IL01.2007
Skills
- Contract Lifecycle Management
- Data Analysis
- Budget Management
- Document Control & Management
- Process Optimization
- Business Intelligence Tools
- Communication (verbal and written)
- Attention to Detail
- Problem-Solving
- Collaboration
- Conflict Resolution
- Multitasking
Certification
12/01/23, Notary
Languages
English
Timeline
Operations Assistant
Stogsdill Tile
01.2023 - Current
Service Contract Specialist
CDW
11.2015 - 05.2024
Bachelor of Science - Human Resources, Business Management
Columbia College of Missouri
Associate of Science - Business Management
McHenry County College