Kristian England
Asheville,NC
Summary
Detail-oriented Sales Operations Coordinator and Senior Contracts & Billing Specialist with over 6 years of experience in revenue operations across office technology, managed print services, healthcare, and financial services. Proven expertise in contract lifecycle management, billing reconciliation, and sales process coordination. Strong track record in managing multi-territory accounts, enhancing sales reporting, and optimizing workflows to drive efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Operations Coordinator
Advanced Business Equipment
Asheville, North Carolina
01.2026 - Current
- Coordinated sales operations for office technology firm specializing in managed print services and VOIP.
- Managed operational reporting for pending sales, order status, service leads, and activity, enhancing pipeline visibility for sales team.
- Oversaw sales support pipeline to ensure timely processing of account reviews, contracts, and lease approvals.
- Conducted deal analysis and upgrade evaluations, identifying revenue opportunities and improving deal structures for increased profitability.
- Managed full lease lifecycle, including approvals, trade-ups, buyouts, equipment exchanges, and transfers.
- Identified process gaps in sales reporting, contract documentation, and billing workflows, implementing improvements that increased deal accuracy and reduced delays in funding and installation.
- Prevented revenue leakage by verifying lease structures, billing accuracy, and contract compliance across equipment leases and service agreements.
- Acted as a central liaison between sales, service, finance, leasing partners, and external dealers to facilitate seamless deal execution across the full sales lifecycle.
Senior Contracts & Billing Specialist
Advanced Business Equipment
Asheville, North Carolina
03.2021 - 12.2025
- Managed full contract lifecycle for nationwide managed print and equipment leasing accounts.
- Processed multi-territory service agreements promptly while ensuring billing compliance.
- Identified and resolved billing discrepancies, enhancing invoice accuracy and preventing revenue loss.
- Secured lease approvals and funding for deals.
- Coordinated interterritorial sales transactions among partner dealers nationwide.
- Prepared account reviews, proposals, and operational reports to support strategic sales discussions.
- Mentored new sales representatives on contract procedures, documentation requirements, and compliance standards.
Customer Experience Coordinator
Advanced Business Equipment
Asheville, North Carolina
05.2023 - 06.2024
- Conducted post-sale follow-ups to ensure customer satisfaction and identify cross-sell opportunities.
- Coordinated account reviews, ensuring timely updates and accuracy of client information across internal systems.
- Assisted with contract updates and resolved billing inquiries while processing sales documentation.
- Generated new sales leads, enhancing client relationship management efforts.
Practice Specialist II
Mission Health
Asheville, North Carolina
09.2020 - 03.2021
- Scheduled and registered patients, optimizing clinic operations and enhancing patient flow.
- Assisted therapists during treatment sessions and ensured functionality and cleanliness of therapy equipment and treatment areas.
- Supported administrative workflows by managing patient records and ensuring compliance with HIPAA regulations.
Medical Billing Specialist
Aeroflow Healthcare
Asheville, North Carolina
03.2018 - 07.2020
- Prepared, reviewed, and submitted medical claims via electronic billing systems to ensure timely reimbursement.
- Resolved denied claims and maintained accurate billing records to uphold compliance and streamline reporting.
- Coordinated insurance authorizations, referrals, and patient billing inquiries to enhance patient experience.
Trust Account Specialist
Arvato Digital Services LLC
Weaverville, North Carolina
02.2017 - 03.2018
- Managed financial accounts including checking, savings, IRA, trust, and CD accounts, ensuring accurate transactions and high-quality customer support.
- Managed customer accounts and addressed inquiries effectively.
- Collaborated with cross-functional teams to resolve client issues swiftly.
- Processed and maintained accurate account documentation and records.
Education
High School Diploma -
Clyde A Erwin High School
Asheville, NC06-2016
Some College (No Degree) - Criminal Science
Asheville-Buncombe Technical Community College
Asheville, NCSkills
- Sales Operations Support
- Deal Analysis & Sales Coordination
- Contract Lifecycle Management
- Lease Lifecycle Management
- Revenue Leakage Prevention
- Billing Accuracy & Reconciliation
- Equipment Leasing & Funding
- Interterritorial Transactions
- CRM & ERP Systems
- Process Improvement & Workflow Optimization
- Cross-functional Collaboration
- Client Relationship Management
- Managed Print Services
Timeline
Sales Operations Coordinator
Advanced Business Equipment
01.2026 - Current
Customer Experience Coordinator
Advanced Business Equipment
05.2023 - 06.2024
Senior Contracts & Billing Specialist
Advanced Business Equipment
03.2021 - 12.2025
Practice Specialist II
Mission Health
09.2020 - 03.2021
Medical Billing Specialist
Aeroflow Healthcare
03.2018 - 07.2020
Trust Account Specialist
Arvato Digital Services LLC
02.2017 - 03.2018
High School Diploma -
Clyde A Erwin High School
Some College (No Degree) - Criminal Science
Asheville-Buncombe Technical Community College