Desiree Palasz
Elgin,IL
Summary
Dedicated operations agent with a focus on logistics management and customer service. Skilled in tracking shipments, resolving inquiries, and collaborating with teams to ensure operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service-Operations Agent
Forward Air
Des Plaines, Illinois
04.2024 - 03.2026
- Tracked and traced shipments across airport and partner locations to verify accuracy and prevent delays.
- Coordinated shipment schedules to improve delivery timeliness and ensure operational efficiency.
- Collaborated with departments to resolve customer inquiries and complaints promptly.
- Resolved operational issues through effective communication with team members.
Education
High School Diploma -
York High School
Elmhurst, IL01-2005
Skills
- Shipment coordination
- Logistics management
- Operational efficiency
- Customer support
- Issue management
- Customer relationship management
- Process documentation
- Detail orientation
- Task prioritization
- Dependability
- Interpersonal communication
Timeline
Customer Service-Operations Agent
Forward Air
04.2024 - 03.2026
High School Diploma -
York High School