DESIREE PEREZ
Customer Service Manager
Plainfield,NJ
Summary
Ambitious Managing Director with excellent problem solving and customer service skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Veteran Customer Service Manager with top-level skills in Customer Retention. Likeable personality and customer-focused background coupled with expertise in Center Operations. Ready to tackle new challenges and build success with exciting organization.
Overview
14
14
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Associate Center Director and College Counselor
C2 Education Edison
North Edison, NJ
01.2021 - Current
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Cultivated and strengthened relationships with children and families.
- Promoted positive customer experience through day-to-day supervision and management of Center facility.
- Assisted in recruiting, hiring and training of team members
- Increased sales by 10% by establishing goals, overseeing performance and mentoring staff
- Interacted well with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics
Center Director
C2 Education
Denville, Edison, NJ
01.2016 - 01.2021
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Cultivated and strengthened relationships with children and families.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Managed 20 team members, resulting in approximate 20% increase in annual revenue
Assistant Center Director
C2 Education
Denville, NJ
12.2015 - 03.2016
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Kept facility in compliance with all applicable standards and laws.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services
- Monitored students' progress and provided students and teachers with assistance in resolving problems
- Recruited and developed solid team of professionals to care for up to 30 children each day
Associate Director of Admissions
The Art Institute of New York City
New York, NY
03.2011 - 06.2015
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Coordinated and participated in campus recruitment events, orientation programs and open houses
- Explained admissions processes, educational programs, financial assistance and student services to over 100 potential students
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals
- Completed approximately 80 phone calls day to generate prospective students and guide students through admissions process
Director of Admissions
University of Phoenix
Jersey City, NJ
03.2008 - 11.2010
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Implemented recruitment methods designed to increase application pool within targeted areas
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials
- Optimized student educational strategies with clear advice on course choices, progression and career options
- Increased school registrations over 20% with improved promotional approaches, outreach strategies and parent engagement plans
Education
Masters degree - Business Administration in Human Resource Management
University of Phoenix
03.2010 - 02.2022
Bachelors of Arts - Communications and English
Florida State University
06.1995 - 08.1999
Skills
- Training and mentoring
Timeline
Associate Center Director and College Counselor
C2 Education Edison
01.2021 - Current
Center Director
C2 Education
01.2016 - 01.2021
Assistant Center Director
C2 Education
12.2015 - 03.2016
Associate Director of Admissions
The Art Institute of New York City
03.2011 - 06.2015
Masters degree - Business Administration in Human Resource Management
University of Phoenix
03.2010 - 02.2022
Director of Admissions
University of Phoenix
03.2008 - 11.2010
Bachelors of Arts - Communications and English
Florida State University
06.1995 - 08.1999
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