DESIREE PEREZ
Melbourne
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Associate
Sherwin-Williams Paint Store
Fitzgerald, GA
04.2025 - 05.2026
- Delivered exceptional customer service and assisted customers in-store and over the phone.
- Processed accurate sales transactions and followed company procedures.
- Built strong relationships with both retail and wholesale customers.
- Prepared formulas, tinted/mixed products, and selected items for customer needs.
- Maintained displays, stocked shelves, and organized store areas.
- Supported delivery loading/unloading and inventory control tasks.
Client Care & Medical Records Coordinator
HopeWay
Charlotte, NC
12.2023 - 03.2025
- Verified patient information using EPIC software.
- Coordinated travel arrangements and conference scheduling.
- Collaborated with clients and clinical staff for daily tasks.
- Managed medical records with accuracy and confidentiality.
- Maintained excellent attendance and punctuality.
Patient Care Coordinator
Tega Cay Pediatric Dentistry
Fort Mill, SC
06.2022 - 12.2023
- Managed patient intake logistics and treatment plan implementation.
- Provided individualized patient care and communication.
- Educated patients on preparation instructions and treatment details.
- Resolved issues related to communication and billing.
New Patient Coordinator
Dunwoody Dental
Sanford, FL
01.2020 - 06.2022
- Reconciled deposits and credit payments daily.
- Prepared communication materials for meetings.
- Reviewed and organized doctors’ care slips.
- Maintained excellent attendance and reliability.
- Managed customer service communications and answered patient inquiries.
- Prepared correspondence, reports, and office documentation.
- Improved payment collection, AP/AR processing, and recordkeeping systems.
- Completed insurance verification, pre-authorizations.
- Maintained waiting list and ensured efficient scheduling.
Education
High School Diploma -
El Redentor Educative Center
Orlando, FL01.2016
Skills
- Customer-Service Oriented
- Problem-Solving & Conflict Resolution
- Professional Demeanor
- Attention to detail focus
- Team collaboration
- Time management mastery
- Honest and dependable
- Experienced in scheduling coordination and professional client communication
Certification
- Notary Public of Mecklenburg County 07/2023 - 07/2028
- BLS Provider 03/2025 - 03/2027
Timeline
Store Associate
Sherwin-Williams Paint Store
04.2025 - 05.2026
Client Care & Medical Records Coordinator
HopeWay
12.2023 - 03.2025
Patient Care Coordinator
Tega Cay Pediatric Dentistry
06.2022 - 12.2023
New Patient Coordinator
Dunwoody Dental
01.2020 - 06.2022
High School Diploma -
El Redentor Educative Center