Brittany Norman
Lodi,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
7
7
years of professional experience
Work History
Inside Sales Associate
Simpson Strong-Tie
Stockton, CA
09.2022 - Current
- Provided customer service support, including answering inquiries and resolving customer complaints.
- Developed and maintained relationships with new and existing customers to increase sales.
- Provided quotes for prospective customers based on their needs and budget requirements.
- Adhered to established standards for customer service excellence when interacting with clients via phone or email.
- Solicited feedback from customers regarding product offerings or services provided by the company.
- Met weekly deadlines for order processing, invoicing, shipping documentation.
- Participated in weekly team meetings to discuss progress towards sales targets.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Receptionist
Colonial Rose Chapel and Funeral Home
09.2020 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages
- Coordinated, scheduled and arranged appointments, meetings and services in our facilities
- Greeted clients and directed them to the proper counselors for their appointments
- Create files, spreadsheets, and profiles to record client data and service details
- Managed office supplies, vendors, organization and upkeep
- Maintained a clean reception area, including lounge, offices and chapel for services
- Opened and properly distributed incoming mail
- Assisted counselors while meeting with clients to arrange funeral services.
Personal Assistant
Ricky Lehr (Century 21 Real Estate Agent)
01.2017 - 01.2020
- Assisted with daily operations, including but not limited to: scheduling appointments, greeting guests, taking messages, and handling incoming calls
- Provided administrative support by creating spreadsheets and documents using Microsoft Office programs such as Word, Excel, PowerPoint etc
- Assisted in marketing efforts by posting flyers around town or participating in other promotional events when needed
- Performed miscellaneous duties as assigned by Mr
- Lehr including copying/scanning documents, filing paperwork, mailing packages etc.
Education
Studied in Psychology and Criminal Justice -
San Joaquin Delta College
01.2014
High School Diploma in General Education -
Lodi High School
01.2011
Skills
- Professional phone etiquette
- Issue Resolution
- Dependable
- Excellent communication skills
- Customer-service oriented
- Fast learner
- Accurate and detailed
- Pleasant demeanor
- Appointment setting
- Computer skills
- Customer Relationship Building
- Goal-Oriented
- Upselling and Cross Selling
- Sales Presentations
- Relationship Building
- Organized and meticulous
Timeline
Inside Sales Associate
Simpson Strong-Tie
09.2022 - Current
Receptionist
Colonial Rose Chapel and Funeral Home
09.2020 - Current
Personal Assistant
Ricky Lehr (Century 21 Real Estate Agent)
01.2017 - 01.2020
Studied in Psychology and Criminal Justice -
San Joaquin Delta College
High School Diploma in General Education -
Lodi High School
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