Desiree Petraro
Great Expressions Dental Centers
Chester,NY
14
years of professional experience
Dependable professional with strong customer service skills. Experienced in handling sensitive information and supporting team operations efficiently.
Work History
Patient Care Coordinator
8 Months- Warmly greet patients at front desk, enhancing patient satisfaction by creating a welcoming environment.
- Answer extremely high volume of patient calls and provide excellent customer service.
- Manage patient check-in and check- out processes for both Adult and pediatric patients.
- Collaborate with insurance providers to ensure accurate billing processes and claims handling.
- Coordinate patient scheduling and appointments to optimize office efficiency.
- Create and attach treatment plans to each patient's file and appointment.
- Call patients to confirm appointment dates and times.
- Scan documents and maintain accurate EMR records.
- Manage patient records and ensure compliance with HIPAA regulations.
- Update and fill both provider and hygienist schedules to optimize provider workflow and production.
- Submit pre-authorizations to insurance to ensure patient services will be covered before procedure.
- Facilitate communication between patients and dental teams to enhance service delivery.
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collect patient fees owed for services rendered; process payments using cash and credit cards, maintaining accurate records of transactions.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the facility.
- Handle daily closing procedures by doing deposit reports, printing provider and hygienist schedules for the following day, as well as cleaning patient waiting areas.
Administrative Assistant
1 Year 11 Months- Answered phones.
- Assisted the general public by answering questions & directing them to the proper departments within the County Bldg,
- Scanned Highly sensitive and legal documents.
- Logged and maintained all employee time-off requests.
- Responsible for NYSCEF reports.
- Filed cases.
- Processed Police and Peace officer oaths.
- Sorted and distributed employee payroll checks.
- Generated all certificates of recognition, graduations, etc. for county wide Police departments, Fire departments and local businesses.
- Oversaw supply inventory management and ordered department office supplies through Oracle.
- Sorted and dispersed daily inter-office mail.
- Submitted all departmental IT order requests and work orders.
- Assisted with Naturalization ceremonies.
- Collected money for DBA licenses and issued receipts.
- Maintained strict confidentiality at all times.
Police Clerk
10 Years 2 Months- Answered switchboard.
- Worked extensively with the public daily.
- Addressed civilian walk-ins for all different requests.
- Utilized Impact and Tracs program for MVA reports.
- Data entry of officers' daily activity reports.
- Responsible for calling and distribution of completed FOIL requests and MVA reports.
- Worked in DCJS to update arrest warrant records.
- Processed all arrest and reports casework.
- Handled highly confidential calls and very sensitive matters.
- Scheduled perspective employee interviews.
- Dispatched officers to calls via dispatch radio when required.
- Collected bail and MVA report monies.
- Responsible for upkeep of missing persons files.
- Created blotters for lost animals or miscellaneous reports.
- Filled open officer OT coverage shifts.
- Processed all monthly department invoices.
- Scheduled police vehicles for maintenance when needed.
- Sealed juvenile or arrest case records when necessary.
- Assisted officers with administrative tasks, ensuring timely documentation and compliance.
- Maintained professionalism, integrity and strict confidentiality at all times.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Provide excellent Customer service
Attention to detail
Dependable and responsible
Excellent communication
Problem-solving
Patient care coordination
Scheduling
Filing and recordkeeping
Timeline
Patient Care Coordinator
Great Expressions Dental Centers
02.2026 - CurrentRead More
Administrative Assistant
Orange County Government
05.2023 - 04.2025Read More
Police Clerk
Town of Chester Police Department
02.2013 - 04.2023Read More
Tenafly High School
High School Diploma
Read More