Desiree Powell
Dallas,TX
Summary
Highly motivated work associate with extensive customer service sales experience. Outgoing professional with increased skills, improving experience and elevating work ethic.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx:Ground
10.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and QR scanners to accurately sort packages.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Customer Service Representative
PFSweb
05.2021 - 01.2023
- Actively listened to customers, handled customer inquiries quickly and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Daycare Teacher's Assistant
Childcare Careers
09.2020 - 05.2021
- Set up playroom and childcare areas for safety and cleanliness.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Arrived at assigned areas on time, prepared, and ready to work.
- Encouraged child involvement in classroom experiences and group interaction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Associate of Science - Nursing
Texas Woman's University
Denton, TXMassage Therapist Certification - Massage Therapy
Parker University
Dallas, TX08.2023
Skills
- Good Communication skills
- Time Management
- Hands on experience
- Multi-Tasking
- Teamwork and Collaboration
- Equipment Maintenance
- Swedish massage
- Myofascial release
- Hydrotherapy
- Trigger point release
Timeline
Package Handler
FedEx:Ground
10.2022 - Current
Customer Service Representative
PFSweb
05.2021 - 01.2023
Daycare Teacher's Assistant
Childcare Careers
09.2020 - 05.2021
Associate of Science - Nursing
Texas Woman's University
Massage Therapist Certification - Massage Therapy
Parker University