DESIREE PRENTA
Fargo,ND
Summary
Energetic Leasing Representative offering wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
1
1
year of professional experience
1
1
Certification
Work History
LEASING REPRESENTATIVE
PEDCOR PROPERTY MANAGEMENT
191 SANDBAR CT NE ROCHESTER MN 55906
05.2023 - Current
- Increased tenant satisfaction by promptly addressing concerns and providing excellent customer service.
- Developed strong relationships with prospective tenants, facilitating successful lease agreements.
- Conducted thorough market research to ensure competitive rental rates and property features.
- Collaborated with maintenance teams to address tenant needs quickly, fostering a positive living environment.
- Utilized advanced communication skills to effectively present property features and benefits during tours.
- Provided comprehensive training for new leasing representatives, enhancing overall team performance.
- Reviewed credit reports and background checks thoroughly while adhering to fair housing regulations during the tenant screening process.
- Established effective working relationships with local businesses and community organizations to increase referral traffic for our properties.
- Ensured compliance with company policies as well as federal, state, and local fair housing laws throughout the leasing process.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Accepted, processed and reviewed prospect application's.
- Coded and Processed vendor invoices.
- Processed bank deposits from prospect's, resident's and housing authority's.
- Promptly entered resident work orders to ensure the up keep of apartment's
- Conducted bill up to ensure the proper charges were applied for each upcoming month.
- Filed property related documents in correct fie and order.
- Prepared resident recertification letters with proper rent increases and lease dates.
- Informed prospect's about the amenities offered and conducted in the up sell of leasing apartment's.
- Responded promptly to all email inquiries as well as phone calls and follow ups as needed.
Education
No Degree - GENERAL STUDIES
MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE
Moorhead, MN01.2025
Skills
- Time management
- Microsoft Office Suite
- Effective communication
- Networking capabilities
- Marketing strategies
- Client relationship management
- Sales proficiency
- Property management knowledge
- Customer service expertise
- Team collaboration
- Lease administration
- Conflict resolution
- Organizational abilities
- Goal-oriented mindset
- Attention to detail
- Fair housing regulations
- Business Processes and Procedures
- Background Check Process
- Prospecting Assistance
- Fair Housing Policies
- Leasing Terms and Specifications
- Lease Agreements
- Lease Renewals
- Property Tours and Inspections
- Application Management
- Background Checks
- Property Maintenance
- Telephone and Email Etiquette
- Unit Inspection
- Maintenance Requests
Certification
- LIHTC Training - JUNE 2023
Successful completion of Low Income Housing Tax Credit compliance training
Successfully completed LIHTC compliance training in order to properly process and approve affordable housing income restricted tax credit applications.
Timeline
LEASING REPRESENTATIVE
PEDCOR PROPERTY MANAGEMENT
05.2023 - Current
No Degree - GENERAL STUDIES
MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE