DESIREE PRENTA

LEASING REPRESENTATIVE

PEDCOR PROPERTY MANAGEMENT

05.2023 - Current

Increased tenant satisfaction by promptly addressing concerns and providing excellent customer service.
Developed strong relationships with prospective tenants, facilitating successful lease agreements.
Conducted thorough market research to ensure competitive rental rates and property features.
Collaborated with maintenance teams to address tenant needs quickly, fostering a positive living environment.
Utilized advanced communication skills to effectively present property features and benefits during tours.
Provided comprehensive training for new leasing representatives, enhancing overall team performance.
Reviewed credit reports and background checks thoroughly while adhering to fair housing regulations during the tenant screening process.
Established effective working relationships with local businesses and community organizations to increase referral traffic for our properties.
Ensured compliance with company policies as well as federal, state, and local fair housing laws throughout the leasing process.
Greeted clients, showed apartments, and prepared leases.
Verified tenant incomes and other information before accepting lease applications.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Responded to requests and scheduled appointments for property showings.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Collected rent and tracked resident payments and information in computer system.
Communicated effectively with owners, residents, and on-site associates.
Collected and maintained careful records of rental payments and payment dates.
Conducted regular inspections of both interior and exterior of properties for damage.
Accepted, processed and reviewed prospect application's.
Coded and Processed vendor invoices.
Processed bank deposits from prospect's, resident's and housing authority's.
Promptly entered resident work orders to ensure the up keep of apartment's
Conducted bill up to ensure the proper charges were applied for each upcoming month.
Filed property related documents in correct fie and order.
Prepared resident recertification letters with proper rent increases and lease dates.
Informed prospect's about the amenities offered and conducted in the up sell of leasing apartment's.
Responded promptly to all email inquiries as well as phone calls and follow ups as needed.