Desiree Rains
Scranton,PA
Summary
Circulation Desk Assistant maintaining superior customer service standards through inquiry response, material location and management. Facilitated management and disbursement of mail items to colleagues while simultaneously maintaining working knowledge of office equipment to assist with visitor research.
Overview
17
17
years of professional experience
Work History
Registered Behavioral Technician
Delta Behaviroal Group
09.2019 - 06.2022
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Assessed patient progress and reported changes to supervising physician.
- Provided therapeutic activities to assist with patient development.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Learning Coach
North Carolina Virtual Academy For Online Learning
09.2018 - 09.2019
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Maintained tutoring records to adjust instruction and update parents on student progress.
Special Education Paraprofessional
Uncommon Schools
08.2016 - 09.2018
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Tax Return Preparer (Jackson Hewitt)
Jackson Hewitt
10.2015 - 04.2016
- Offered clients recommendations to reduce tax liabilities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Disability Office Aide
East Stroudsburg University Office Of Disability
08.2007 - 04.2009
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Served as a liaison between disabled students and physican to support individual accomodations to ensure academic success.
Periodicals Clerk
East Stroudsburg Kemp Library
07.2005 - 07.2007
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Master of Science - Higher Learning
Kaplan University
Davenport, IA11.2019
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2009
Skills
- HIPAA Requirements
- EMR Systems
- Mobility Support
- Observe Behaviors
- Data Entry
- Strong interpersonal Skills
- Organizational Skills
- Reliable
- Research and Resource Connoisseur
- Customer Service Skills
- Professional Ettiquette
- Attention to Detail
Timeline
Registered Behavioral Technician
Delta Behaviroal Group
09.2019 - 06.2022
Learning Coach
North Carolina Virtual Academy For Online Learning
09.2018 - 09.2019
Special Education Paraprofessional
Uncommon Schools
08.2016 - 09.2018
Tax Return Preparer (Jackson Hewitt)
Jackson Hewitt
10.2015 - 04.2016
Disability Office Aide
East Stroudsburg University Office Of Disability
08.2007 - 04.2009
Periodicals Clerk
East Stroudsburg Kemp Library
07.2005 - 07.2007
Master of Science - Higher Learning
Kaplan University
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania