Xiomara Torres
Asheville,NC
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes. Dependable Rural Carrier always arriving for work neat, organized and with professional attitude. Hardworking self-motivator handling all mail duties with enthusiasm and energy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Regular Rural Carrier
United States Postal Service
01.2019 - 01.2023
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Streamlined delivery processes through effective communication with supervisors and team members.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Union Representative for the rural craft, settling grievances with management and understanding the guidelines and conduct for the Rural Craft.
- Demonstrated adaptability by covering other routes when necessary due to absences or scheduling conflicts.
- Maintained a clean driving record while navigating difficult terrain on rural routes.
- Conducted regular vehicle inspections before starting each day''s route, identifying potential issues before they became problematic.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
Produced/Package Handler
Green Mountain Animal LLC
01.2018 - 01.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Party Professional
Bounce U
01.2016 - 01.2018
- Enhanced guest experiences by creating and executing memorable party themes and activities.
- Ensured compliance with local health department regulations by maintaining clean facilities throughout events.
- Demonstrated flexibility in adapting to last-minute changes or unforeseen challenges during events without compromising quality or guest experience.
- Increased customer satisfaction through meticulous attention to detail and personalized event planning.
- Delivered consistent client satisfaction by promptly addressing concerns or issues before, during, and after events.
Data Analyst Intern
Montefiore-Care Management Organization
01.2017 - 05.2017
- Improved patient care by accurately analyzing and organizing medical records for easy access and retrieval.
- Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
- Managed electronic health record systems effectively, ensuring seamless integration of new technology into daily operations without disruption to patient care or workflow efficiency.
Coat Check
Westchester Broadway Theater
01.2016 - 01.2017
- Sell Raffles to the audience
- Opened and closed gift shop by closing out the register and doing inventory.
Education
Associate of Applied Science - Criminal Justice AFROTC
Norwich University
Northfield, VTBachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH01.2025
High School Diploma -
Briarcliff High School
Briarcliff Manor, NY01.2017
Law Enforcement/EMT
The Tech Center At Putnam/Northern Westchester BOCES
Yorktown Heights, NY 09.2015 - 06.2017
Skills
- Professional Relationships
- Customer Engagement
- Mail Delivery
- Payment Collections
- Written and Verbal Communication
- Postal Regulations Knowledge
- Issue Reporting
- Safe Driving
- Decision Making
- Conflict Resolution
- Problem Solving
- Customer Service
- Organizational Skills
Leadership Positions
- Secretary of GSA (Gay Straight Alliance)
- Distinguished Student (February 2015)
- Union Representative for USPS
Academic Awards
High Honor Roll (4th Quarter 2015, Sophomore-Senior)
Athletics
- Varsity Softball (2013-2017)
- Varsity Bowling (2015-2016)
- Varsity College Softball (2017-2018)
Community Service
- Volunteer at Pocantico Hills Day Camp (June 2014 - August 2014)
- EMT
- The Legacy March, marching 50 miles for veterans at Norwich University
Languages
Spanish
Full Professional
Timeline
Regular Rural Carrier
United States Postal Service
01.2019 - 01.2023
Produced/Package Handler
Green Mountain Animal LLC
01.2018 - 01.2020
Data Analyst Intern
Montefiore-Care Management Organization
01.2017 - 05.2017
Party Professional
Bounce U
01.2016 - 01.2018
Coat Check
Westchester Broadway Theater
01.2016 - 01.2017
Law Enforcement/EMT
The Tech Center At Putnam/Northern Westchester BOCES
09.2015 - 06.2017
Associate of Applied Science - Criminal Justice AFROTC
Norwich University
Bachelor of Science - Cybersecurity
Southern New Hampshire University
High School Diploma -
Briarcliff High School
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