Summary
Overview
Work History
Education
Skills
Certification
Additional Training
Timeline
CustomerServiceRepresentative
Raymond Marcoux

Raymond Marcoux

Tomball,Texas

Summary

Dedicated Military Veteran and Microsoft Certified Professional with extensive experience in customer service and technical support. Highly motivated to transition into the IT field, leveraging nine years of military training across three branches of the Armed Forces. Proven ability to manage multiple projects efficiently and effectively.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Regular Rural Carrier

United States Postal Service
02.2021 - Current
  • Deliver mail and packages efficiently while adhering to safety and operational guidelines.
  • Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
  • Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.

Truck Driver

Covenant Transport
06.2020 - 10.2021
  • Transport shipments across the country while adhering to DOT safety guidelines.
  • Maintain accurate paperwork and shipping documents to ensure clear communication between shippers and receivers.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Case Room Operator

HEB
04.2020 - 06.2020
  • Efficiently moved cases from pallets to conveyor belts, ensuring smooth operations.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

Housekeeping

HEB
05.2019 - 04.2020
  • Operated equipment such as forklifts and pallet jacks safely in a high-traffic environment.
  • Maintained cleanliness and organization to promote a safe working area.
  • Maintained inventory of housekeeping supplies, minimizing waste and reducing costs.

Driver Helper

Republic National Distribution Company
10.2018 - 05.2019
  • Ensured trucks were clean and parked correctly, maintaining compliance with regulations.
  • Assisted drivers with deliveries in the Houston area as needed.
  • Exhibited good attendance, work habits, and willingness to learn job functions.

Sales Associate

CarMax
01.2018 - 06.2018
  • Built rapport with customers to foster trust and satisfaction.
  • Guided customers through the buying process and followed up to ensure continued satisfaction.
  • Built relationships with customers to encourage repeat business.

Automotive Technician

CarMax
04.2015 - 01.2017
  • Diagnosed and repaired vehicle components to meet company standards.
  • Conducted state safety inspections, ensuring compliance with regulations.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Disassembled defective parts to make proper repairs.

Diesel Mechanic

U.S. Army
12.2008 - 11.2013
  • Supervised maintenance operations and ensured compliance with military standards.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.

Equipment Operator

United States Navy Reserves
08.2007 - 11.2008
  • Supervised operators and enforced safety protocols.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.

Infantry Rifleman

United States Marine Corps
04.2001 - 04.2005
  • Led an infantry team in combat operations, providing tactical guidance and support.
  • Operated communication and night vision equipment.
  • Maintained accurate inventory of weapons, ammunition, and equipment for effective resource management during deployments.

Education

Commercial Driving Course

Troops Into Transportation
Copperas Cove, Texas
01.2020

Information Technology Systems Administration

MyComputerCareer.edu
Houston, Texas
01.2017

Homeland Security

Central Texas College
Fort Hood, Texas
01.2012

Culinary Arts

Scottsdale Culinary Institute
Scottsdale, Arizona
01.2008

Skills

  • Proficient in creating, maintaining, and troubleshooting PC systems
  • Familiar with Windows 7, 8, 81, and 10
  • Experience in setting up and managing small networks, including firewall maintenance and port forwarding
  • Skilled in computer imaging and information transfer
  • Knowledgeable in Active Directory
  • Understanding of computer programming languages and related software
  • Strong ability to diagnose customer issues and provide effective solutions
  • Safe driving
  • Professional relationships
  • Package handling
  • Efficient delivery
  • Customer engagement
  • Relationships and rapport

Certification

Certifications Pursuing: CompTIA Net+, Security+, MTA Networking, MTA Mobility & Device Fundamentals, Microsoft MTA Server Fundamentals, Microsoft MTA Security Fundamentals, Windows 7, and Cisco CCENT.

Additional Training

  • Culinary Arts, Scottsdale Culinary Institute, Scottsdale, Arizona (2007-2008)
  • Homeland Security, Central Texas College, Fort Hood, Texas (2011-2012)

Timeline

Regular Rural Carrier

United States Postal Service
02.2021 - Current

Truck Driver

Covenant Transport
06.2020 - 10.2021

Case Room Operator

HEB
04.2020 - 06.2020

Housekeeping

HEB
05.2019 - 04.2020

Driver Helper

Republic National Distribution Company
10.2018 - 05.2019

Sales Associate

CarMax
01.2018 - 06.2018

Automotive Technician

CarMax
04.2015 - 01.2017

Diesel Mechanic

U.S. Army
12.2008 - 11.2013

Equipment Operator

United States Navy Reserves
08.2007 - 11.2008

Infantry Rifleman

United States Marine Corps
04.2001 - 04.2005

Information Technology Systems Administration

MyComputerCareer.edu

Homeland Security

Central Texas College

Culinary Arts

Scottsdale Culinary Institute

Commercial Driving Course

Troops Into Transportation

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