Keisha Torres
Wasington,Utah
Summary
Motivated employee seeking a job I am proud of and happy doing. Willing to start at entry-level position and move up. Friendly, outgoing and energetic team player with hard-working and driven nature. I like to show that I can go above and beyond tasks and take on multiple projects at once. Excellent work ethic and strong planning, problem solving and communication skills.
Overview
17
17
years of professional experience
Work History
Regular Rural Carrier
USPS
11.2022 - Current
- Delivered mail efficiently across designated rural routes, ensuring timely service to customers.
- Operated postal vehicles safely while adhering to traffic regulations and USPS guidelines.
- Maintained accurate records of deliveries, ensuring proper documentation for customer inquiries.
- Resolved customer service issues promptly, enhancing overall satisfaction and loyalty to USPS services.
- Managed inventory of supplies required for daily operations, ensuring readiness for all delivery tasks.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Ensured safety compliance by adhering to federal regulations and company policies while driving rural routes.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
- Delivered mail along established route in rural areas.
- Consistently met performance goals set forth by management regarding daily completion times for assigned routes.
- Maintained a clean driving record while navigating difficult terrain on rural routes.
- Conducted regular vehicle inspections before starting each day''s route, identifying potential issues before they became problematic.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Organized mail ahead of delivery runs for correct routing.
Rural Carrier Associate
USPS
08.2020 - 11.2022
- Delivered mail and packages efficiently to rural routes, ensuring timely service for residents.
- Operated various postal equipment, including delivery vehicles and sorting machines, maintaining operational standards.
- Navigated complex route assignments using GPS systems, optimizing delivery efficiency and accuracy.
- Handled customer inquiries professionally, providing information regarding services and resolving issues promptly.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Rural Carrier Associate
USPS
03.2019 - 01.2020
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Directly interacted with customers to deliver mail, packages and ordered goods
- Responded to citizens' complaints and requests for information and services
Sales Associate
Dillard's
01.2018 - 12.2018
- Prepared merchandise for sales floor
- Directed individuals to merchandise locations
- Suggested accessories and complementary purchases
- Accepted and processed returns
- Monitored entrances, exits and fitting rooms for signs of theft
- Reported incidents to management
- Maintained adherence to all company protocols
- Kept work areas clean and neat at all times
- Provided repeat customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks each shift
- Prepared orders for product customer wants but we don't have
- Worked collaboratively in team environment
- Responded to customer concerns with friendly and knowledgeable service
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Operated a cash register for cash, check and credit card transactions with accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Used time efficiently when not serving customers, including putting shoes back in order according to size, brand and color, replace price tags if falling off or dirty so everything looks professional and cleaning stock room
- Verified that all customers received receipts for their purchases
Dock Associate
Dillard's
11.2017 - 02.2018
- Loaded products weighing up to 30 pounds onto trailers for delivery.
- Processed 1 shipment almost every three days.
- Loaded and unloaded pieces into and out of boxes for shipment and for store associates departments.
- Separated each department's items based on what the RF scanner gun number came up.
- Took product out of plastic, paper, styrofoam, and plastic
- Hung, folded product and took out to department meant for.
- Cleaned restrooms, mirrors, and vacuumed.
- Gathered garbage and hangers from every department every night
- Helped other departments with markdowns if no truck and everything done in dock department
Workforce Management Analyst
Allconnect Contact Center
10.2016 - 08.2017
- Resolved employees miss use of phone time through proactive communication.
- Coordinated work activities of subordinates and supervisors such as scheduling coaching, team meetings, employee rewards days, time off requests, and schedule trades or swaps
- Trained employees to ensure smooth adoption of new program.
- Worked directly and over phone with departments, and supervisors to achieve company coverage through employee breaks, lunches, and supervisor asking for time with an employee.
- Implemented innovative program to increase employee loyalty and reduce turnover.
- Watched computer system called real time to mark employees who where late or absent correctly, employees going into correct code scheduled on and off phone at all times, and calling employee if abusing a code which causes company to lose money.
Assistant WMS Coordinator
Family Dollar Distribution Center
03.2016 - 09.2016
- Entering timesheets through system called argent
- Checking products for freshness and expiration dates.
- Slotting product based on what it is example: flammable, food, everyday essentials, or oil and calls from other departments to slot incoming product in correct location based on type of product, height, weight, and quantity
- Experience in Catalyst system
- Moving a product to new location to make room for incoming product based on how much we have.
- Worked in problem pallet which involved using computer to look up item based on receiving report to find out where it belongs, if it needs to be downstaked, or relocated to different area because to tall or wrong area for that product, and figure out where lost pallets are or find them.
- Helped in damages department to ensure customers are getting good and sealed items.
- Product counting and checking empty spaces.
- Calling forklift department when product in wrong location and needs to be moved.
Childcare Provider/ Bus Driver
Beehive Learning Academy, Inc.
03.2014 - 03.2016
- Scheduling a route via computer and then getting management's approval to begin transporting children to and from school
- Being patient, listen and support children's wants and needs.
- Planning age based curriculum for entire month
- Provide assistance in personal hygiene to any age
- Provide well balanced and healthy snacks and meals to children
- CPR and First Aid Certified
- Food handlers permit
- Teaching kids hand eye coordination with activities outside and inside.
- Worked directly with management, parents and school staff to achieve customer satisfaction.
- Researched and updated all required materials needed for bus routes based on distance and number of children dropping off and picking up.
- Able to fluctuate schedule to add or remove a child(ren) from bus route to still achieve getting kids to and from school in time frame allotted.
Childcare Provider and Assistant Director
Little Sprouts Centers
08.2009 - 12.2011
- Used computers example Microsoft word, excel, spreadsheets to make curriculum for month , enrolling a child(ren), add immunization records, or update, sending notes or emails to parents about upcoming events, updates on their child's progress, behavior, and homework
- Able to type up to 25 words a minute
- Clerical duties involving customer service to new customers and existing customers over the phone or walk in about company and its mission goal, scheduling a tour, enrollment fees and having a scheduled time for child(ren) to participate in age appropriate class and see how they respond. Notifying parent of their behavior and if our company would be a good match for the parents and child's needs
- Encouraged good behaviors using the positive reinforcement method.
- Established a safe play environment for the children.
- Instructed children on proper health and personal habits.
- Organized and engaged in recreational activities such as games and puzzles.
- Dressed infants and toddlers and changed their diapers.
- Meticulously sanitized toys and play equipment.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
- Monitored each student's educational progress with individualized charts and files.
- Maintained accurate and detailed records, including staff and child files on attendance, health and safety, emergency contact information and incident reports.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Implemented curriculum
- Delivered individualized programming and differentiated instruction for age appropriate classes.
- Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
- Conducted trainings and mentored staff, consistently improving performance.
- Communicated with owners, board members and support team concerning personnel matters.
Education
High School Diploma - undefined
Millcreek High School
St. George, UT01-2004
Skills
- Customer service focus
- Merchandising understanding
- Product knowledge
- Multi-tasking strength
- Professional demeanor
- High energy
- Accurate money handling
- Inventory management
- Active listening skills
- Credit card transactions
- Computer literate
- Skilled problem solver
- Ability to multitask
- Drama free
- Good phone etiquette
- Go above and beyond what's expected
- Organized
- Don't mind getting dirty
- Can type 25 words per minute (Love tying so I would get faster doing it frequently)
- Customer-oriented
- Consistently meets sales goals
- Retail sales
- POS systems knowledge
- Motivated team player
- Customer engagement
- Route planning
- Postal regulations
- Incident reporting
- Undeliverable mail handling
- Weather preparedness
- Mail delivery
- Mail collection
- Residential customers
- Effective customer communication
- Dependability
- Hand-eye coordination
- Mail distribution
- Address verification
- Delivery procedures
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Regular Rural Carrier
USPS
11.2022 - Current
Rural Carrier Associate
USPS
08.2020 - 11.2022
Rural Carrier Associate
USPS
03.2019 - 01.2020
Sales Associate
Dillard's
01.2018 - 12.2018
Dock Associate
Dillard's
11.2017 - 02.2018
Workforce Management Analyst
Allconnect Contact Center
10.2016 - 08.2017
Assistant WMS Coordinator
Family Dollar Distribution Center
03.2016 - 09.2016
Childcare Provider/ Bus Driver
Beehive Learning Academy, Inc.
03.2014 - 03.2016
Childcare Provider and Assistant Director
Little Sprouts Centers
08.2009 - 12.2011
High School Diploma - undefined
Millcreek High School