Kathrine Hartness
Cleveland,NC
Summary
Dynamic business leader with a proven track record at Total Image Tanning and Hair Salon, excelling in customer service and strategic planning. Enhanced operational efficiency through process improvements and effective inventory management, driving revenue growth and fostering strong client relationships. Committed to excellence and continuous improvement in all aspects of business management.
Overview
28
28
years of professional experience
Work History
Regular Rural Carrier
USPS
Lexington, NC
03.2007 - 01.2024
- Delivered mail efficiently to designated routes, ensuring timely and accurate service.
- Managed inventory of postal supplies, maintaining organization for effective daily operations.
- Assisted in training new staff on route management and safety protocols.
- Utilized handheld devices for tracking deliveries and updating customer information accurately.
- Monitored vehicle maintenance, ensuring safe operation during daily routes.
- Implemented process improvements that enhanced delivery efficiency across assigned areas.
- Resolved customer inquiries professionally, fostering positive relationships within the community.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management technical to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Salon Manager
Tanning Salon
Thomasville, NC
04.2005 - 02.2007
- Oversaw daily salon operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented staff training programs to enhance service quality and product knowledge.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
- Fostered a positive work environment, promoting teamwork and effective communication among staff members.
- Analyzed customer feedback to identify areas for improvement, enhancing overall client experience.
- Coordinated marketing efforts, increasing brand awareness through social media engagement and promotions.
- Implemented safety protocols to ensure compliance with health regulations and maintain a safe salon environment.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
Salon Manager
Smart Style Family Salon
Thomasville, NC
06.2003 - 10.2004
- Established performance metrics for staff, monitoring progress and providing constructive feedback regularly.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
- Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
- Enhanced salon reputation and customer loyalty by implementing high-quality customer service protocols.
- Developed and implemented staff training programs to enhance service quality and product knowledge.
- Oversaw daily salon operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
- Fostered a positive work environment, promoting teamwork and effective communication among staff members.
- Analyzed customer feedback to identify areas for improvement, enhancing overall client experience.
- Implemented safety protocols to ensure compliance with health regulations and maintain a safe salon environment.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Handled employee scheduling and coverage needs during business hours.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
Business Owner
Total Image Tanning and Hair Salon
Cleveland, NC
04.1996 - 11.2002
- Managed daily operations to ensure smooth salon functioning and exceptional customer service.
- Developed marketing strategies to increase brand visibility and attract new clientele.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Enhanced client satisfaction through personalized service offerings and follow-up initiatives.
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
Education
State Licensed Cosmetologist - Cosmetology
Hair Stylist Academy
Statesville, NCHigh School Diploma -
West Forsyth HS
Clemmons, NCSkills
Customer service
Customer relations
Attention to detail
Driven and determined
Relationship building
Work Planning and Prioritization
Entrepreneurial personality
Budget control
Bookkeeping
Quality assurance
Sales planning
Financial management
Accounting management
Negotiation and persuasion
Strategic planning
Start-up operations
Business marketing
New business development
Negotiation
Sales strategics
Process improvement
Financial planning
Vendor relationship management
Cost analysis and savings
Incident response
Regulatory compliance
Organizational development
Small business operations
Planning and execution
Vendor relations
Business management and development
Cost control and analysis
Business growth and retention
Budget management
New business launch
ISO compliance
Technology sales
Vision implementation
Sales oversight
Entrepreneurial leadership
Customer service management
Decision-making
Business management
Customer retention
Purchasing and planning
Sales tracking
Inventory tracking and management
Goal setting
Inventory control
Sound judgment
Performance improvement
Business growth initiatives
Price structuring
Inventory management
Schedule management
Sales strategies
Product promotion
Proficient in software
Direct sales
Administrative management
Client account management
Business leadership
Performance improvements
Records organization and management
Revenue growth
Financial oversight
Cost reduction
Delegation
Process improvements
Revenue generation
Data management
Timeline
Regular Rural Carrier
USPS
03.2007 - 01.2024
Salon Manager
Tanning Salon
04.2005 - 02.2007
Salon Manager
Smart Style Family Salon
06.2003 - 10.2004
Business Owner
Total Image Tanning and Hair Salon
04.1996 - 11.2002
State Licensed Cosmetologist - Cosmetology
Hair Stylist Academy
High School Diploma -
West Forsyth HS