Desiree Roberts
Covington,GA
Summary
Detail-oriented Administrative and Operations Professional with over 8 years of experience enhancing business operations and managing administrative functions. Expertise in office administration, financial reporting, compliance, and vendor coordination. Demonstrated ability to streamline processes and support organizational goals through effective collaboration and problem-solving in fast-paced environments.
Overview
7
7
years of professional experience
Work History
District Team Lead
Extra Space Storage
2019.06 - Current
- Lead daily operations for multiple locations while ensuring compliance with company policies and operational standards.
- Managed administrative functions, ensuring accuracy in digital recordkeeping, lease documentation, reporting, and audit preparation.
- Recruit, train, coach, and mentor team members while conducting performance evaluations and supporting employee development.
- Coordinate employee scheduling, approve time-off requests, and maintain appropriate staffing levels.
- Supported budget management by monitoring expenses and coordinating vendor services to align with financial goals.
- Oversee customer accounts, payment processing, collections, and issue resolution.
- Manage administrative functions including digital recordkeeping, lease documentation, reporting, and audit preparation.
- Identified process improvements to enhance operational efficiency and customer satisfaction.
- Maintain accurate databases by entering, updating, and tracking customer and operational information.
- Led team in daily operations, ensuring efficiency and adherence to company policies.
- Implemented process improvements that enhanced workflow and reduced operational bottlenecks.
Accounts Payable Specialist (Part-Time, Remote)
Eco Materials Technologies
2021.01 - 2025.12
- Processed high-volume vendor invoices, ensuring timely and accurate payments to maintain strong vendor relationships.
- Verified purchase orders, invoices, and receiving documents for payment accuracy.
- Maintained organized electronic accounts payable records and documentation to support audit readiness and compliance.
- Reconciled vendor statements and resolved invoice discrepancies promptly.
- Maintained organized electronic accounts payable records and supporting documentation.
- Communicated with vendors and internal departments regarding payment status and invoice inquiries.
- Communicated with vendors and internal departments to promptly address payment statuses and resolve invoice inquiries.
- Entered and maintained financial data with exceptional accuracy using accounting software and Microsoft Excel.
- Reconciled accounts payable transactions against company records for accuracy and compliance.
- Processed high-volume invoices efficiently, ensuring timely payments to vendors.
Education
Bachelor's degree - Business Management
Western Governors University
Salt Lake City, UT2027-05
Skills
- Document management
- Team leadership
- Customer relationship management
- Sales presentations
- Customer retention
- Inventory management
- Property management
- Operations management
- Project management software
- Microsoft Excel
- Microsoft Office
- Assistant management
- Microsoft Outlook
- QuickBooks
- Desktop applications
- Office suite
- Word processing
- Computer literacy
- Computer operation
- Analysis skills
- Time management
- Organizational skills
- Team management
- Data entry
- Assistant manager experience
- Operational oversight
- Vendor coordination
- Administrative experience
- Office experience
- Account reconciliation
- Relationship management
- Team motivation
- Written communication
- Communication skills
- Accounting experience
- Facility operations
- Maintenance management
- Management tools
- Interviewing
- Team management
- Attention to detail
- Operations management
- Conflict resolution
- Customer focus
- Coaching and mentoring
Accomplishments
- Supervised team of 21 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Accounts Payable Specialist (Part-Time, Remote)
Eco Materials Technologies
2021.01 - 2025.12
District Team Lead
Extra Space Storage
2019.06 - Current
Bachelor's degree - Business Management
Western Governors University