Desiree Rosado
Woburn,MA
Summary
Resourceful and bilingual receptionist with hands-on experience in administrative support, client services, and front-desk operations. Known for excellent communication, attention to detail, and the ability to manage multiple tasks in fast-paced settings. Ready to bring professionalism and warmth to an office role.
Overview
2025
2025
years of professional experience
Work History
PCA
MassHealth’s Personal Care Attendant Program
Boston, MA
11.2022 - 01.2025
- Delivered compassionate care and daily assistance to elderly and disabled clients
- Performed housekeeping duties, including cleaning, laundry, and organizing living spaces
- Managed grocery shopping and meal preparation tailored to dietary needs
- Scheduled medical appointments and coordinated transportation
- Maintained accurate care logs and ensured a safe, supportive environment
Receptionist
Trucknited
Dedham, MA
- Handled billing inquiries, maintained filing systems, and scheduled appointments
- Provided bilingual support (Spanish/English) for diverse clientele
- Ensured confidentiality and professionalism in all communications
- Maintained accurate records of shipments, routes, and driver performance for reporting purposes.
- Supported onboarding of new employees by preparing necessary materials and orientations.
- Assisted in handling incoming calls, providing information and resolving issues promptly.
- Processed daily correspondence, distributing mail and prioritizing urgent communications.
- Processed expense reports, ensuring timely reimbursement for employees.
Administrative Assistant
JC Catering
Freehold, NJ
- Assisted with invoice creation, deposit tracking, and menu coordination
- Maintained digital and paper filing systems for contracts and event plans
- Supported kitchen and event staff with logistical and clerical needs
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Ensured compliance with all health and safety regulations, maintaining impeccable record.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Debt Collector Agent
Valentine & Kebartas
Lawrence, MA
- Collected payments on past-due accounts in compliance with FDCPA regulations
- Provided account updates, resolved disputes, and negotiated payment plans
- Handled confidential financial information with care and discretion
- Delivered bilingual support to Spanish-speaking clients
- Documented all communications and agreements for compliance and record-keeping purposes.
- Resolved disputes through effective negotiation, ensuring client satisfaction while recovering debts.
- Trained new staff on collection procedures and company policies to ensure uniformity in operations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Administrative Assistant
300 Marketing
Lawrence, MA
- Trained new hires on office protocols, promoting consistency in operational practices across the team.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in onboarding and orientation processes for new employees, enhancing their integration into the company culture.
- Managed employee records and maintained HR databases, ensuring accuracy and confidentiality of sensitive information.
- Supported recruitment efforts by scheduling interviews, coordinating candidate communications, and preparing interview materials.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Freehold Borough High School
Freehold, NJTimeline
PCA
MassHealth’s Personal Care Attendant Program
11.2022 - 01.2025
Receptionist
Trucknited
Administrative Assistant
JC Catering
Debt Collector Agent
Valentine & Kebartas
Administrative Assistant
300 Marketing
Freehold Borough High School