DESIREE ROSE PEREA
Moriarty
Summary
Customer service professional with expertise in complaint resolution and payment processing. Strong communication and leadership skills drive team performance and operational efficiency. Proficient in data entry and problem-solving, ensuring high levels of customer satisfaction. Prepared to transition into a purchasing and inventory technician role, promoting a culture of growth and success.
Overview
14
14
years of professional experience
Work History
Customer Care Assistant
ALBUQUERQUE BERNALILLO COUNTY WATER UTILITY AUTHORITY
Albuquerque
07.2024 - Current
- Recieve and respond to customer requests and complaints in person, over the phone, or through electronic or regular mail.
- Obtain required account information data.
- Enter data in Utility's Customer Care Billing (CC&B) and other systems as needed.
- Provide customer friendly technical support and step by step guidance with payment systems.
- Professional and courteously explain utility bills and fees for connection of utilities in compliance with the water and sewer rate ordinance.
- Explain billing practices and rates, including water and sewer installation fees.
- Professionally receive and address billing issues.
- Research and submit recommendations and supporting documents on account as needed.
- Initiate water services and generate work orders and field activities to include: termination of services, service turn-ons, medical certificates, meter reductions, meter resets, field activities, field tests, tag and test and meter removal forms.
- Review reports regarding customer account status, meter turn-offs, refunds distributed and other information for completeness and accuracy.
- Arrange payment plans for customers with delinquent accounts.
- Prepare and finalize payment arrangement contracts.
- Accept and process various payment types e.g. (cash, check, credit card) from internal and external customers in a professional and timely manner; enter data into the Water Authority billing system according to established procedure.
- Counts money, gives change and issues receipt for funds received.
- Balance, count in and out cash drawer, perform drops, and receipts; perform all related reconciliation processes.
- Process title company payments and electronic requests for account information.
- Research public records to verify legal property ownership and verify legal descriptions to issue water and/or sewer applications.
Communication Center Dispatcher
ALBUQUERQUE BERNALILLO COUNTY WATER UTILITY AUTHORITY
Albuquerque
10.2023 - 06.2024
- Receive incoming calls through various forms of communication.
- Provide professional and friendly customer service.
- Respond to requests in emergency and non-emergency calls and assign and schedule work.
- Maintain daily logs and records of calls received and staff dispatched.
- Respond to public inquiries in a courteous matter.
- Resolve complaints in an efficient and timely matter.
- Maintain an operating communication line with law enforcement and emergency agencies including fire, ambulance, and aquatic rescue.
- Follow established emergency procedures.
- Supervise the use, care and operation of communications equipment.
- Inform appropriate personnel for maintenance assistance.
- Ensure adherence to safe work practices and procedures.
Recreational Specialist Sr
Bernalillo County, Parks and Recreation
Tijeras
11.2018 - 10.2023
- Professionally provide customers with information on rebate eligibility, water conservation strategies and water resource programs.
- Process and reconcile rebates.
- Maintain a variety of computerized and manual filing systems, retrieve records and files as needed.
- Verify the availability of water and sewer connections through assigned project code numbers on developments or subdivisions to include contractor funded Water Authority projects.
- Conduct research on returned mail, enters information such as name or addresses changes in Customer Care Billing (CC&B) system.
- Create and review reports regarding customer account status, meter turn-offs, refunds distributed and other information.
- Participate in cross training and refresher training.
- Assist in training of new employees, temporary employees and interns.
- Learn and educate customers about various Water Authority water conservation initiatives and provide water resources education materials.
- Perform a variety of general clerical duties including routine typing and filing.
- Perform related duties and responsibilities as required.
- Managed inventory levels and ensured accurate stock counts.
- Conducted regular audits to maintain compliance with company standards.
- Utilized inventory management software for tracking and reporting items.
- Coordinated with suppliers to schedule timely deliveries and shipments.
- Trained new staff on proper inventory handling procedures and safety protocols.
- Implemented improved storage solutions to optimize warehouse space efficiency.
- Assisted in developing inventory control processes to reduce discrepancies.
- Maintained records of inventory transactions and updated the company's computerized system accordingly.
- Coordinated with vendors to arrange returns or exchanges of defective products.
- Monitored stock levels and reordered items when necessary to maintain optimal inventory levels.
- Collaborated closely with other departments to ensure timely delivery of goods and services to customers.
- Performed regular audits of existing inventory, noting discrepancies between actual and expected quantities.
- Resolved issues related to incorrect orders or damaged merchandise through effective problem-solving techniques.
- Served as a point-of-contact for vendors regarding supply chain matters.
- Created reports detailing inventory levels, movement trends, and other related data.
- Ensured that all product was stored safely in accordance with industry standards and regulations.
- Assisted in the development of efficient processes for receiving, storing, shipping, and tracking products.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
Recreational Leader
Bernalillo County, Parks and Recreation
Tijeras
09.2017 - 11.2018
- Greet customers, answer phones, communicate and assist with all questions regarding Programs offered at the community center.
- Provide professional and friendly customer service.
- Process participate eligibility registration, track registrations, payments.
- Prepare materials for Programs offered at the Center.
- Order supplies, perform inventory, place work orders, sort and distribute mail, handle confidential and sensitive information in a professional manner, organize files on the computer, and create flyers for the different programs offered.
- Process payments.
- Prepare budgets for Programs and present to Executive Management.
- Manage and monitor budgets to ensure they do not over cost and costs are appropriate for the project.
- Plan and supervise field trips for participants.
- Coordinate with local schools and businesses as needed for donations or volunteers.
- Train mentor summer and temporary staff in different activities.
- Supervise Leaders, Aides and Mentors.
- Teach craft activities and creative arts for different Programs.
- Set up tables and areas for program use including cleaning up.
- Ensure that all the policies and procedures are being followed by all participants and staff.
- Managed inventory levels and ensured accurate stock counts.
- Conducted regular audits to maintain compliance with company standards.
- Coordinated with suppliers to schedule timely deliveries and shipments.
- Trained new staff on proper inventory handling procedures and safety protocols.
- Implemented improved storage solutions to optimize warehouse space efficiency.
- Assisted in developing inventory control processes to reduce discrepancies.
- Collaborated with team members to streamline receiving and stocking operations.
- Maintained records of inventory transactions and updated the company's computerized system accordingly.
- Coordinated with vendors to arrange returns or exchanges of defective products.
- Processed incoming shipments, verifying contents against invoices or packing slips.
- Monitored stock levels and reordered items when necessary to maintain optimal inventory levels.
- Collaborated closely with other departments to ensure timely delivery of goods and services to customers.
- Served as a point-of-contact for vendors regarding supply chain matters.
- Created reports detailing inventory levels, movement trends, and other related data.
Caregiver
Xerox
Sandia Park
08.2015 - 09.2016
- Assist patients with different daily activities.
- Bathing, grooming, hygiene, transfers, ambulation.
- Prepared meals according to dietary specifications.
- Ensure medication was given according to care plan.
Assistant Teacher
Shandiin Child Development center
Albuquerque
05.2015 - 04.2016
- Provided child care services for children ages 6-5 years of age.
- Performed variety of tasks.
- Dressed, feed and overseed play.
- Taught arts and crafts.
- Set up tables and areas for program use including cleaning up the area.
- Assisted with signing in and out the children to the program.
- Set up recreation activities.
Cashier
Sears
Albuquerque
11.2012 - 05.2015
- Provided great communication skills with customers and associates.
- Answered phones at registers in a prompt in professional manner.
- Regularly handled money.
- Coordinated inventory management procedures to ensure accurate stock levels.
- Maintained cleanliness and organization of work areas for safety compliance.
- Collaborated with team members to optimize workflow and improve efficiency.
- Managed inventory levels and ensured accurate stock counts.
- Coordinated with suppliers to schedule timely deliveries and shipments.
- Trained new staff on proper inventory handling procedures and safety protocols.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Central New Mexico Community College
Albuquerque10-2025
Skills
- Complaint handling
- Call center experience
- Payment processing
- Live chat support
- Follow-up calls
- Email management
- Customer service
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Active listening
- Decision-making
- Verbal and written communication
- Phone etiquette
- First call resolution
- Relationship building
- Customer relationship management
- Data entry
- Problem resolution
- Documentation and reporting
- Quality assurance
- Stress management
- Verbal/written communication skills
- Event Planning
- Basic computer knowledge
- Team Building
- Leadership
- Organization
- Problem Solving
- Mentoring
- Inventory management
- Workplace safety
- Budget management
- Heavy lifting
- Stock organization
- Aisle management
- Cleanliness standards
- Shelf maintenance
- Pricing and shelf labeling
- Materials handling and transport
- Receiving and processing shipments
Timeline
Customer Care Assistant
ALBUQUERQUE BERNALILLO COUNTY WATER UTILITY AUTHORITY
07.2024 - Current
Communication Center Dispatcher
ALBUQUERQUE BERNALILLO COUNTY WATER UTILITY AUTHORITY
10.2023 - 06.2024
Recreational Specialist Sr
Bernalillo County, Parks and Recreation
11.2018 - 10.2023
Recreational Leader
Bernalillo County, Parks and Recreation
09.2017 - 11.2018
Caregiver
Xerox
08.2015 - 09.2016
Assistant Teacher
Shandiin Child Development center
05.2015 - 04.2016
Cashier
Sears
11.2012 - 05.2015
GED -
Central New Mexico Community College